The camera on my 3 month old iPhone 7 plus froze and despite trying all the software resets would not work. On referral to Vodafone repairs by my local store it was returned and worked for 30 minutes, I was advised that the repairs department could not find a fault and, following various Vodafone employees passing the buck including the useless complaints department, that the phone would need to be returned 3 times to the repair centre before a replacement would be agreed. Given the circumstances I refused this option.
Only way forward appeared to be a visit to Apple so I arranged an appointment and undertook a 100 mile round trip to the nearest store. Within 5 minutes a hardware fault was identified and a replacement phone provided. That Vodafone is customer service as it should be and you should hang your heads in shame. When my 2 contracts are up you will lose a customer of over 20 years standing and you will deserve to.
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