I have had a Vodafone account since the 1990's and a My Vodafone online account since they introduced it.
I noticed a while back that I had two account numbers although I have only ever had one account.
I also found I could not access all areas (I could see and download bills but could not go into the upgrade area) as it came up with "you must get permission from the account holder" when I tried to access this part of the account.
Of course I am the account holder so I spoke to an advisor who told me that the account numbers were split so some information was in one etc. I asked why and was told it was an error but had probably happened when they changed their accounting systems. So I was assuered it could be fixed by assigning everything in to one account with one account number.
That was two months and countless phone calls ago with a dozen different Vodafone people including the Technical dept.
As a result my online access is now zero. I can't even get my login details anymore. It justs gives me a stupid message saying "we are working hard to fix the problem"
Like how hard? Weeks have passed and every time I speak to someone they assure me it will be fixed in 5 days but obviously they have no idea how to resolve it.
This is a major communications company; how can they be so incompetent.
I guess eventually I will give up, switch my number to another provider and dump Vodafone but they will lose a faithful customer of 25 years just because they can't be bothered to fix what must be a simple issue.
If, of course it isn't that simple then I wonder how they are going to cope with a real crisis.
Any suggestions as to how I might galvanise these people into positive action?
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