Faulty phone

[muttakinakhand]

Hi all and Vodafone

I have a Sony Z3 compact. My contract runs out in December 2016. I have a few issues with my phone and would like to know if Vodafone can help me.

The phone has been great for me on the whole. But over the last few months I must say it has developed many issues.
- The rubber part of the charger port cover (top left side of the phone) has come off
- 4g network is terrible on the phone and it started so well. I lose connection at vital times and I am heavily reliant on it. I have 7gb data on my terrific
- The phone screen goes blank (dark) as soon as I make a call or receive a call which means I cannot access anything else in the screen whilst on a call. I have to press the power a number of times to get the screen light back on
- I sometimes type and the phone has a mind of its own and presses random letters

Now I would like to know if I am able to get this repaired free of charge. Can I be promised the issues above will be fixed. If not can I either get a new phone replacement or an early upgrade (current upgrade due in Sept)

I hope I can get some information and help.

Many thanks

M

[BandOfBrothers]

Hi

Sonetimes when a phone is glitching it's an idea to create a back up to preserve the information in the phones memory , remove any Sd card and perform a factory reset. 

If this does not help then Sony do apply a 24 month manufacturing warranty. This would not cover issues arisen from water damage or a drop for example. 

I would first suggest contacting Sonys Uk Support site for initial assistance. 

Some vodafone help links if you wish for Vodafone to help. 

Protecting-your-device/Warranty.

How-do-I-return-a-faulty-product.

Repairing-a-faulty-phone-or-device.

Be sure to create a backup to preserve your information in the phones storage. 

Take Time / Date stamped pictures of the device to show the condition you sent it back in Take one of it turned on. 

Regarding the rubber port this could be advised as wear and tear. 

After 30 days of owning the phone it would be a repair only. 

You can upgrade early but you would need to pay off any remaining months of the contract. 

Upgrade-your-phone-or-your-plan//How-do-I-upgrade.

[hrym]

Try what bandofbrothers has said.   Loss of signal is always a difficult thing to diagnose as it can be caused by many things.  However, if the issues persist, go direct to Sony.   The loss of the charge port cover would count as damage and Vodafone would have to refuse a warranty repair because of it.  There were issues with port covers on some of the early Xperia Z series and I believe Sony accepted this and dealt with it under warranty.   Even if they don't do that now, I would expect that they would look at the phone and fix other issues if they're clearly unrelated to anything that might be classed as damage.