Flashing RED and two stable ORANGE

[stevehold]

My Sure Signal 3 stopped working a week ago after 18 months of reliable service.  I have spoken to both Vodafone support and my ISP support - they both refer me to the other party so I'm going round in circles without much progress.  I've tried the obvious things like resetting the VSS and restarting the router.

Lights:  Flashing Red, Off, Stable Orange, Stable Orange

Speed: Upload 30 Mbits, Download 19 Mbiits, Ping 31 ms (this was across WiFi, I normally get 80 Mbits across ethernet)

IP: 146.198.238.146

Serial No: 42153612157

Traceroute:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
1 dsldevice (192.168.1.254) 4.594 ms 1.599 ms 1.534 ms
2 172.17.0.210 (172.17.0.210) 9.919 ms 9.668 ms 9.523 ms
3 172.17.5.46 (172.17.5.46) 9.932 ms 9.949 ms 9.985 ms
4 172.17.11.2 (172.17.11.2) 11.385 ms 11.619 ms 11.367 ms
5 be2.pcn-ir01.plus.net (195.166.129.164) 11.170 ms 11.304 ms 11.339 ms
6 core1-be1.colindale.ukcore.bt.net (195.99.125.132) 11.432 ms 11.686 ms 11.805 ms
7 195.99.127.83 (195.99.127.83) 12.278 ms 14.317 ms 12.434 ms
8 t2c3-et-3-3-0-0.uk-lon1.eu.bt.net (166.49.211.238) 36.458 ms 31.911 ms 36.858 ms
9 166-49-211-254.eu.bt.net (166.49.211.254) 11.836 ms 11.726 ms 11.784 ms
10 * * *
11 * * *

[Gemma]

@chayes - I’m sorry for the delay, I’ve just reached your post.  

Your Sure Signal hasn’t made contact with the network, since 1.59am on 2 September.

If there aren’t any lights showing still, please try holding the reset button in on the bottom of the Sure Signal.

Following this, if there aren’t any lights lit, it sounds like your Sure Signal is faulty.

With you having it for more than two years, it will be out of warranty. You can see here, for how to replace it.