SS Ver 3 resynchronize

[robs112]

Hi,

Please could you remotely reset/resynchronize my SS 3.?

S/N 40133480356

I have been trying to connect since yesterday - have flashing power light and two solid orange lights to the right (phone and signal).

Resetting, unplugging etc makes no difference. I get the power light on, then the white connecting light, then maybe 20s later it goes to red flashing & two solid orange.

I have another SS3 on the same network working fine.

Many thanks.

[robs112]

IP Address is 86.174.63.224.

Ping 15ms, Download 51.49Mbps, Up 9.52Mbps

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 * 10 ms 6 ms bthub [192.168.0.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 10 ms 9 ms 10 ms 31.55.185.188
5 10 ms 9 ms 9 ms core1-hu0-9-0-0.colindale.ukcore.bt.net [195.99.127.132]
6 10 ms 10 ms 10 ms peer6-hu0-6-0-2.telehouse.ukcore.bt.net [62.172.103.13]
7 10 ms 10 ms 11 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
8 10 ms 10 ms 10 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[Alex]

@robs112 I can see you've stated you own two Sure Signal devices. The one you're currently experiencing the issue with, how long has this not been used for? 

In our Sure Signal Ts&Cs it states:

[robs112]

It is now showing on my account as suspended (from the day after I posted this I think).

Please can you unsuspend it, and get it working?

[Gemma]

@robs112 - So we can access your Sure Signal account and look into what's happened, please send us your details by following the instructions in this private message.