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Following up my order.

Liverpool5
4: Newbie

I was on live chat, to someone called Naina.

And on the phone to Vodafone at the same time. 

 

She told me my phone will be with me in 2 weeks time. as its apple fault for not getting the stock to us. 

 

person on the phone said your phone will be delivered in 6 days as you are on the back order.

 

so i said on the phone, im on livechat now, an she said 2 weeks to me, so who is lien to me, you or her, and she said she doesnt have the information on the chat to give you the right dates so she is lien to you. i am telling you, will have your phone in 6 days. 

 

if i dont have it in 6 days, ill be leaving vodafone as i have been lied to since the 9th. 

 

now im on hold to the complaints department 

 

 

Customer Service is a joke. 

2 REPLIES 2

Liverpool5
4: Newbie

wow 1 hour 10 mins an still waiting 

BandOfBrothers
17: Community Champion
17: Community Champion

I appreciate your frustrated at the different lead times your getting from the different departments, as it should be the same. 

 

Regarding calling Vodafone on a Weekend the call lead times are typically longer.

 

It's best to ring them on a Weekday between 9am and 6pm which is when all the departments will be open and fully staffed. 

 

I hope you receive your iPhone asap. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.