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Forgotten Password for mobileemail.vodafone.net

KatSkeldon
4: Newbie

I called customer services who fed me a load of rubbish and now I am hoping you can help. They told me eventually that forwarding wouldn't even work which I know isn't the case!

 

I need to set up email forwarding for my mobileemail.vodafone.net account but I can't remember the password. Can it be reset from your end?

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16 REPLIES 16
grolschuk
Community Champion (Retired)

Have your tried the 'i forgot my password' link at http://mobileemail.vodafone.net ?

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KatSkeldon
4: Newbie

I didn't even know that was there!! FABULOUS.... only will the email be sent to the email in question?! If so, I can't get it as I have switched to Z10 already! Says PW has been sent, but I can't access it :Sad_face:

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grolschuk
Community Champion (Retired)

Do you still have your old BB to put your SIM into?

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KatSkeldon
4: Newbie

It is a different sized SIM and when I did go through activating my old SIM with Voda the other day on my 9900, the email accounts set up there have now all gone anyway so I can't access them from there at all.

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grolschuk
Community Champion (Retired)

That may be because the BIS feature had been removed from your new price plan, so your 9900 would not be able to see the blackberry servers.

Do you know anyone else with a VF BB that you can borrow the SIM for a minute, your handset will be able to use their BIS provision to get at the emails...

 

If not, it sounds like one for the tech team (or 191, or even a shop) if they can re-activate your old SIM and provision BIS for you to get at your old phone.

Or be able to reset the password remotely (not sure if they can do that)

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KatSkeldon
4: Newbie

When I asked them about sorting this out on Friday I was on the phone for over an hour, the woman didn't know what she was doing. Because my BB ID has been associated with my new handset, all accounts were no longer active on the old phone. She switched me over, left me waiting for 45 minutes, then came back and said that there isn't a way that the emails can be forwarded anyway. I have no faith in calling 191 as they don't know what they are doing and I am hoping a Voda techie person is going to pick this issue up from here :Smiling:

Wish I knew about that password reset page before I switched as I could have set it up on Wifi before I switched SIMs over. I don't have a new price plan, I just did a SIM swap as I purchased the handset outright through a third party anyway. I emailed them to ask to reset the password remotely and I got a standard load of old rubbish back that the email isn't supported on the phone which is basically what the woman told me on Friday despite me shouting that she was 100% wrong and I wanted to set up the forwarding so I needed the password.

 

Painful doesn't even come close!! :Sad_face:

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Retired-James
Moderator (Retired)

Hi KatSkeldon,

 

I believe that the forwarding option is only a temporary fix created by BlackBerry as the email address is to be completely removed in 12 months time.

 

However, so that we can look into this for you and try and get everything setup I have sent you a quick PM, please follow the instructions on the PM and one of the team will be able to help.

 

You can find your PM inbox here.

 

James

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shazzerella
2: Seeker

I'm having the same problem. Can you send me the info too please

 

Thanks

 

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Retired-Dave
Moderator (Retired)

Hi shazzerella,

 

Click here to get us your details and we'll have a look.

 

Dave

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Katonym7679
4: Newbie
It is too late now. I believe the account has been deleted by the wonderful outsourced customer services team.
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onelittlefish
2: Seeker

Hi, I'm having a similar problem, locked out of my mobileemail.Vodafone.net account, so can't transfer blackberry I'd to replacement phone. Old phone wiped and returned to cpw. Password reset sends message to...... The email account I am locked out of, as does the Vodafone website. Ive been trying to sort this out for three days.... Please help!!!! 

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Retired-Lee
Moderator (Retired)

Hi there onelittlefish,

 

Thanks for posting.

 

Please click here to send us your details and we'll be in touch.

 

Cheers,

 

LeeH

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onelittlefish
2: Seeker
Hi, me again. I sent my details over + got a message saying I should hear back, and it might take 48 hours. I'm happy to wait because I am really grateful for help, but it has been 5 days now, so I am worried my message might have got lost or something. Please can you help?
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Ben_H
Moderator (Retired)

Hi onelittlefish,

 

Thanks for getting back to us. Your email reference from the 14th is 32274110 and it was replied to on the 15th in the evening by Aftab. 

If you've not received a copy of the reply, I'd recommend checking your Spam or Junk folder just in case the email was misrouted by your provider.

 

I've sent a duplicate down for you just in case there was an issue our end. Let me know if you get either OK. :Smiling:

Cheers, Ben

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Robert_Isaac
6: Helper

I read somewhere that the email platform using mobileemail.vodafone.net is not supported on the 10's. O2 users had the same issue. Just use your 'normal' email address that you use on your computer. All you need is that email address and password and the phone sets it all up.

 

Bob

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Trocker
1: Seeker
Hve had the same issue. Despite us all knowing that forwarding is still available vodafiine insist that it is not possible. Has anyone had any success as i have just lost my e mail address of the last ten years
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