G72 - Cambuslang, Glasgow

[Colin1980]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service

Yes, inside house. Only receive one bar on the phone. Walk outside the door into driveway and it improves. 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? 

G72 8th

3) Does the issue occur if you try your SIM card in a different phone?

Yes

4) What errors are seen or heard when the issue occurs?

No errors

5) Does this happen on 2G, 3G, 4G or all?

    Yes

6) When did you first notice this issue?

 Sunday when I bought the phone and last night when the porting of my number completed

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent inside house. 

[Alex]

@Colin1980 I've looked into your area - you should get good 2G/3G/4G connection and your local serving sites are performing correctly. 

As you've stated this happens indoors, please let us know the building type of your house (e.g. thick stone brick walls). 

[Colin1980]

Hi Alex

Its just a normal brick house. Its a new build 8 years old. 

[Alex]

@Colin1980 So we're able to look into this further for you, please contact us using the information in the private message I've sent.