Does the issue happen in just one location? If so, how far do you have to travel to regain service?
Yes just this location. A few miles and everything is fine.
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs?
GU15 3AH
3) Does the issue occur if you try your SIM card in a different phone?
Can't do this.
4) What errors are seen or heard when the issue occurs?
I loose all connection to your network, no data or calls. Can;t dial out or receive calls.
5) Does this happen on 2G, 3G, 4G or all?
All (I think)
6) When did you first notice this issue?
It's been intermitant for years, but ever since Decmeber it's got really bad. Especially the last few weeks.
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
I have been logging times when I loose connection, here is a small selection of days and it shows how bad and unusable your network has now become:
18/01/2017:
11:49
12:30
12:50
13:15
13:25
13:50
14:15
14:45
27/01/2017:
08:30
09:05
09:25
10:45
11:05
11:19
11:21
11:40
12:25
12:30
12:55
30/01/2017:
11:30
11:38
14:00
14:10
14:35
14:50
15:05
My mobile/sim works fine in other locations. It is a network issue that need sorting ASAP. I just renewed my contract in the hope that it would get fixed, but its got worse!! 😞
This is now totally unacceptable as I have no idea that my mobile has dropped off the network until I try something. Not good when you have elderly parents and waiting for important medical related calls.
