NP18 - Langstone Newport

[largedenims]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? NO

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? NP18 2NT, NP10 8YJ.

3) Does the issue occur if you try your SIM card in a different phone?

YES

4) What errors are seen or heard when the issue occurs?

No errors just no 4G only 3G

5) Does this happen on 2G, 3G, 4G or all?

No 4G

6) When did you first notice this issue?

28-01-2017

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent.

[Rahim]

@largedenims I've checked both postcodes and can see 4G services are patchy/limited within both areas. 

Were you able to get 4G services before 28 January 2017?

[largedenims]

4G is good in both areas and not patchy, it turns out I had to speak to your guys and get the 4G enabled on my data account :smileyhappy:

[Jenny]

@largedenims - That’s great! Thanks for letting us know.

[largedenims]

Its all now good in the Langstone hood :heart:

[Rahim]

@largedenims Great to hear  

Have a nice day!