Ask
Reply
Solution
24-05-2017 10:29 AM
I have starte to receive endless texts from Vodafone saying
"It looks like you've swapped your SIM or updated your software. If you want to continue using data and picture messaging, you'll need to update your settings. We'll send you these by text shortly"
After each one, I then get a configuration message for applicaton 'Contract WAP browser', but if you install it it makes no difference.
I have contacted Vodafone through the chat system twice, but it's still happening.
I haven't changed my SIM or settings! I used to get this on my S6, but only after an Android update.
Andy ideas?
24-05-2017 12:12 PM
@powell1967 are you connecting to an external device that allows you to make calls, a car's hands free or speaker systems for example?
24-05-2017 01:44 PM
I have bluetooth in my car which I use, and it's connected to my Samsung Gear Watch, but I have had the phone since 20th April without issue. It's gone mad in the last three days!
24-05-2017 02:18 PM
Fair enough. I've seen instances where some car bluetooth systems cause this issue.
How old is your SIM? If it a particularly old card then it could be that the contacts are worn and it's not sitting correctly on the phone.
24-05-2017 02:32 PM
The SIM is at least two years old. They did give me a new SIM for the S8, and said they had done a SIM swap and it would switch over, but after about 6 hours it still hadn't so I put the old SIM in and it worked fine, so I have left it.
24-05-2017 02:44 PM
Might be worth trying the SIM swap again.
You can do it all online, instructions are available here, the form needed is this one
If the SIM Swap doesn't work take a look at this page
Worst case you might need to take a trip to your local Vodafone store who will be able to process a SIM Swap for you whilst you wait. In my experience, it's all usually done within about 10 mins and the new SIM is often working before leaving the shop.
Hopefully a new SIM will stop the messages, let us know how you get on 🙂
24-05-2017 05:29 PM
Hi
Some times a soft reset or just restarting your phone can help.
Simple to do and you've nothing to lose.
I restart my phone about once a week to get rid of the cobwebs 😎
26-05-2017 03:08 PM
Well, 6 hours after a SIM swap, no more texts, looks promising!
26-05-2017 03:22 PM
Fingers crossed that's it sorted for you now @powell1967
Let us know how you get on over the weekend 🙂