VODAFONE! How do you manage to turn a simple request into a complete disaster? One that has left me with little confidence in the company or service. I have been a customer of Vodafone for 8 years and I have 5 active lines on my account; all of which will be terminated with immediate effect so I can move to a different provider. I only phoned up to upgrade my phone which was out of contract and it became a complete mess.
Firstly when I originally phoned up everything seemed so simple, I asked for an upgrade to the Samsung S6 Edge and to change my address. Everything went through fine and I was told I would receive a confirmation email and text message. Six days later and I had received nothing. Phoned back up to see what the hold-up was and I was informed that the order was never placed. Obviously this was frustrating so I requested to cancel the order. I was then put through to the cancelations team who persuaded me to stay and offered to credit my account for the inconvenience. Again I was told I would receive a confirmation email and text message. Another six days pass and nothing had been received so I contact Vodafone for the third time. It was at this point that I was told that my phone had been delivered, a Samsung S6 to my old address. Firstly I asked to change my address so it should not have been sent to the address it arrived at and secondly I don’t even order a Samsung S6! Both times I asked for an S6 Edge and it was even confirmed back to me! How have I ended up with the wrong phone?
What’s even more ludicrous is that even though you have delivered it to the wrong address, it’s my responsibility that it is not damaged and is returned within 30 days! Complete joke. I also now have to wait 4 days for the stupid returns pack to turn up to the wrong address, package the phone up and travel to the post office to send it back. Only then will you allow me to cancel my contract.
8 years I have been with Vodafone and you have ruined any relationship or any chance you had at retaining me as a customer. The first error could have been overlooked, the second was poor service but I was happy to overlook that but three times in a row and I’m left running around after Vodafone…. No thank you.
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