Poor customer services

[fayelee27]

I upgrade to the s6. I get told on the phone it will be delived to work address next morning. I call back after recieving email saying delivery address is my home address. I change again. I have missed call from courier at 3pm. I call vodafonw back in the evening. They say it was delivered at 3.05pm. After being pass to soo many people a guy continously say were sorry....... but can not tell me where the phone is. I call the next evening. I still have no parcel. A nice lady tries to help by telling me its in the warehouse. She promised to ring me at 10am today. No call at 11.30am. So i call back to find out the phone was never im the warehouse. It was never delivered and i have to wait until they stock it and arrange a delivery date. At this point i am fuming to have received broken promises and poor customer services. To top it off. I have £30.12 charges for these phone calls. Can i get these charges taken off as i dont feel i should have to pay this?

[neddage]

Welcome to the club, check the other threads.

I think they keep removing it; but you can also email the CEO at (Removed by moderator) to complain.

If you wish to call the CEO, search Google for "ceoemail vodafone" and you'll find the number pretty easy.

[fayelee27]

If I went to another network would my charges be covered?

[Gemma]

Hi everyone,

I’m sorry to hear of the experience you’re having.

@fayelee27 – So we can access your account, please contact us via Live help.

@neddage – I can see from your other post from 17 April, you’ve now spoke with our Customer Relations team regarding this.

Thanks,

Gemma

[mayorbear]

i have been with vodafone for a good many years i had a upgrade and only had the phone for a week when it had a fault 

so off i went to the local store to see if my settings where wrong the lady said not but you have no signal and she will check my account which was fine so she said phone customer services as i up grade on the phone last week 

i replied can you call customer services for me as i have no phone her reply was don't you have a home phone or ask a friend to call them

i said no as i am in a vodafone store could you phone for me please

which in the end she did but kept saying she cant get through i stood my ground and said i will wait 

at last she got through for me and spoke to a lovely lady on the phone 

who ordered me a replacement and said will be with me the following day 

the store i visited was at westwood cross in broadstairs there where 2 members of staff on duty 

there dress i felt was bad the chap had a vodafone polo shirt and jeans which i feel looks bad and the lady was not much better and i do feel you need a mystery shopper to visit this store as there is no customer service there 

and felt that us the customer was a pain to visit this store i have learnt never to visit this store again and will use the phone to call customer services which gave me a 100% support