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07-07-2017 03:45 PM - edited 17-07-2017 12:57 PM
@SallyD - Please try the steps in our network troubleshooting thread.
If you're still experiencing the issue after completing these steps, post the template with your answers here and we'll get back to you ASAP.
07-07-2017 03:50 PM - last edited on 17-07-2017 12:57 PM by Jenny
Done steps and didn't work. Can't test sim in another phone cos don't have one. Can't get to shop as half hour drive away. Will post template anyway.
Thanks
07-07-2017 05:57 PM - last edited on 17-07-2017 12:57 PM by Jenny
4g has just come back
08-07-2017 10:39 AM - edited 17-07-2017 12:57 PM
@SallyD - That’s great! Thanks for letting us know.
If you need any further help with this, get back to us with the completed template and we’ll look into everything further.