'Hard' locked Smart Ultra 6

[synenico]

Hello,

My father gave me a Smart Ultra 6.

I tried using my vodafone sim in it, and it asks for a PUK code and says '0 attempts'. I called Vodafone customer service who gave me 2 PUK codes, neither work. It seems 0 atempts means 0 attempts left.

My sim works on my old phone.

I've been to a store, they didn't have a clue what to do. They actually told me to google it. After clarifying that wasn't much help, they only tried a sim-swap to no avail.

It seems the phone is the problem. I suspect my father used up the code attempts, but I thought that would lock the SIM not the phone altogether.

How can this be resolved? My current phone is barely usable. If I have to wait or purchase another phone I'm leaving Vodafone as I do not enjoy their service at all.

Thank you

[BandOfBrothers]

Hi

For a phone counter to be reset it will need to be sent off by a Vodafone High street Store.

This is typically because an unlocking code has been entered too many times so it accepts any networks sim card. 

If a Puk Code is entered too many times then a new sim is normally needed.