Held to ransom by Vodafone. Will NOT cancel 'new' contracts
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04-08-2016 12:44 PM
Frankly, I despair.
Ordered two new mobile contracts 4th May 2016, then cancelled both 23rd May 2016. It is now 4th August and Vodafone will NOT cancel the 'new' contracts. I have had endless online chats, numerous telephone conversations. Still NOTHING resolved.
I have now contacted Ofcom as Vodafone refuses to resolve situation and I am extremely frustrated and upset at the amount of my time that Vodafone reps have wasted.
Also have Vodaphone landline which does not receive incoming calls. Unbelieveable!
Vodafone have also restricted all 3 of my mobile tel no's as their rep cancelled my direct debit in an effort to ensure the issue was solved.
I am NOT amused.....
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11-08-2016 01:32 PM
Picked up your message. Code invalid.
Sending another engineer to check landline Friday 12th Aug....and the problems go on...and on...
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11-08-2016 01:39 PM
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23-08-2016 01:05 PM
Landline now working.
Mobile accounnts still NOT RESOLVED. No return bag for Iphone SE and new bill includes all contracts not cancelled.
So tired of complaining. Nothing ever gets done about this.
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25-08-2016 09:17 AM
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07-09-2016 01:07 AM
Now...local store cannot get anyone at warehouse to confirm my phone was returned. 45 mins later, I left without resolution, as per usual. Not before being told I should be grateful for Vodafone staff at local store helping me.....MIND BOGGLING!
3 1/2 months. NO resolution!
Upset, angry, frustrated.
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08-09-2016 01:00 PM
Hi @Jackip
Have you sent the email through to the team using the form we sent you?
If so, have you received an email back from the team?
Thanks,
Meg-B
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09-09-2016 12:05 AM
What form?
Would the form have been sent to my email account?
Jacki
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10-09-2016 01:30 PM
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