Ordered an iPhone 7 128gb Jet Black as an upgrade for collection at my local store.
Like many on here I heard nothing from Vodafone prior to launch. So I had an interesting online chat with customer services the Thursday before launch where I was informed my order would be delayed by 6 to 8 weeks - I requested they cancelled my order. Told to wait two minutes while they processed the cancellation, 5 minutes later the chat disconnects....
Launch day arrives, still no responses from Vodafone, except for my wife who duly collected her Rose Gold iphone7 from our local store. Called 191 only to be told cancellations were not available but to call back on Saturday at 9am.
That evening I went to my local Apple Store and within 40 minutes walked out the store with a matt black 128gb model.
saturday comes around and I receive a text to say my order is ready to collect from my local store!!!! Called 191 and after about an hour during which time the advisor tried sorting via cancellations and trying to call the local store the solution I was presented.... I needed to go to the store to "decline" the order..
very reluctantly I went to my local store....1 hour later and having had both myself and an advisor call 191 they finally figured out how to "decline" the order but it would take 72hours to process.
roll on a week later and I get another message from Vodafone chasing me to collect my order. Another call to 191 and another 30mins of my life I won't get back... the answer I get, go back to the store and call 191 from there to resolve!!!! I think not so I have asked for a manager to call me, but that is going to take up to 48 hours.
this company is beyond a joke - is there any other way to get this resolved??
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