Hello,
I have recently upgraded to infinity. For the first few hours my sure signal worked fine, since then it has stopped working and I am unable to get it back online.
Currently I have just the top green light flashing.
I get constant green and flashing orange leds by the ethernet cable connection.
I can see the SureSignal on my network.
My setup:
I have BT infinity with 5 static IP adresses. The suresignal is assigned to one of those IP addresses.
1. Vodafone Sure Signal V1 (VSS) connected to Ethernet port 2 of BT Home hub 3 (BHH3).
2. BHH3 connected to BT VDSL Modem (BVM)
My stats:
Speed test:
Ping:31ms Down: 20.66Mbps Up: 3.62Mbps
Ping test:
B* Ping: 35ms Jitter: 5ms Packet loss: Unable to test
SureSignal Serial:
253264385
SureSignal IP:
81.143.31.253 (Static IP)
Trace route:
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
1 btbusinesshub (192.168.1.254) 4.670 ms 2.102 ms 1.520 ms
2 host81-139-128-1.in-addr.btopenworld.com (81.139.128.1) 145.579 ms 29.717 ms 68.486 ms
3 213.120.178.141 (213.120.178.141) 32.833 ms 29.786 ms 134.664 ms
4 213.120.177.98 (213.120.177.98) 30.038 ms 30.664 ms 132.364 ms
5 217.41.168.71 (217.41.168.71) 29.861 ms 30.073 ms 134.691 ms
6 217.41.168.107 (217.41.168.107) 30.530 ms 30.647 ms 132.788 ms
7 acc1-10gige-0-1-0-5.l-far.21cn-ipp.bt.net (109.159.249.82) 30.854 ms 32.274 ms 135.101 ms
8 core2-te0-0-0-7.faraday.ukcore.bt.net (109.159.249.7) 33.355 ms 36.358 ms 128.399 ms
9 host213-121-193-137.ukcore.bt.net (213.121.193.137) 31.426 ms 29.610 ms 134.100 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 36.516 ms 30.965 ms 34.613 ms
11 85.205.116.10 (85.205.116.10) 31.493 ms 31.623 ms 31.643 ms
Things I have tried:
1. Opened ports TCP: 8, 50 & 1723; UDP 123, 500, & 4500
2. Put SureSignal on DMZ
3. Restarted both BHH3 and SureSignal in a variety of orders.
4. Deregistered VSS and re registered.
5. Replaced the cables between VSS & BHH3
6. Factory reset the BHH3
7. Factory reset the VSS (*See below)
[edit]
Also enabled port clamping
Cannot set MTU above 1492 as that is the max allowed by BHH3
Factory reset instructions:
1. Hold down the reset button until all the lights show/flash (about 30 seconds)
2. Keeping the reset button held down, remove then re-insert the power lead
3. Once all the lights display, release the reset button
4. The Sure Signal will come online in about an hour
For me, holding the reset button, after a while, the lights flash in turn, top to bottom.
Next I remove power and re-insert it.
Again after a while the lights flash in turn, top to bottom.
I assume this is a reset, but the instructions describe "all the lights show/flash" which is a little different.
What else do I try?
Could someone from vodafone force a resync please.
Many thanks
Tom
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