Home Broadband not connected poor service has

[Siraz]

Hi i recently changed to Vodafone broadband and there is no broadband connection been trying all day and night yesterday and still not connected.

phoned home broadband team twice and waited 1 hour each on phone call and telling me it will be up and running by giving them the router serial number nothing worked , this first call was during the day and then at night telephone at 21:05 and phoned picked at 22:15 and the advisor said again same serial number reset you broadband and within 45min it will work.

But no sign of broadband and by 45min customer service team shut at 11pm.

this morning 11 th  no internet, thinking of cancelling and going back to my 30years of Bt 

very long wait wait from phone calls and bad customer service who does not know thier job to solve the problem and no after care service to see if your service up and running.

BIG MISTAKE SIGNING UP FOR VODAFONE.

[Siraz]

Info
Chat start time October 14, 2017 3:23:59 AM EST
Chat end time October 14, 2017 3:37:30 AM EST
Duration (actual chatting time) 00:13:31
Operator Kamal
Chat Transcript
Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: You're now chatting with Kamal.
Info:
Kamal: Hi Sira
Kamal: How are you today?
Sira: Hi Kamal
Sira: I am fine
Kamal: Glad to hear that
Kamal: How can I help you today?
Sira: How are you Kamal
Kamal: Yes, I'm doing well Sira.
Kamal: Thank you.
Sira: My broadband is still not working
Kamal: I'm sorry to learn that.
Sira: It was supposed to be connected on 10th October
Kamal: I'll look into this for you.
Kamal: Could I get your full name and account number please.
Sira: Then it was promised 11th October and then 13th October and still no sign of internet
Sira: My full name Siraz saleh
Sira: [MOD EDIT: This post has been edited to remove off personal information please see Community Guidelines]
Kamal: Thanks, let me quickly check open up the account details for you.
Sira: This is my account number [MOD EDIT: This post has been edited to remove off personal information please see Community Guidelines]
Sira: My telephone number is [MOD EDIT: This post has been edited to remove off personal information please see Community Guidelines]
Sira: Your order WEB-***** Your Acquisition order (Vodafone Broadband router) Your order will be delivered in 1 - 2 working days
Kamal: Thank you. Just for security purpose, could I get the 1st and 4th digit of your security PIN please.
Sira: [MOD EDIT: This post has been edited to remove off personal information please see Community Guidelines]
Sira: Hello. Great news - your Vodafone Home Broadband and Phone service will be activated on 10/Oct/2017. Need to change this date? Call us free on 08080 034 515 or dial 191 from a Vodafone mobile by midday 2 working days beforehand. See www.vodafone.co.uk/priceguide for our list of prices.
Sira: Hello. Just a reminder, we'll be activating your new Vodafone Broadband and Phone service on 10/Oct/2017. There's no need for a BT Openreach engineer to visit - just plug in your Vodafone Broadband router on the day and follow the instructions in the setup guide that came with it. You should be up and running by midnight. Visit www.vodafone.co.uk/priceguide for more info.
Kamal: Excellent! Thank you. Be online with me while I quickly check that for you. It might take few minutes.
Sira: Ok thanks
Kamal: Thanks for your patience.
Kamal: Siraz, I've gone through with the notes on the account for you and can see that the engineer was scheduled to visit at your property to install the broadband for 13th October, did they not visit yet?
Kamal: Oh that's fine. It wasn't necessary for you to remain at home for this appointment, as the engineer will complete the installation externally at the cabinet.

[Gemma]

@Davros – So that we can access your account and request a call back from our Broadband team for you, please send us your details by following the instructions in this private message.

@Siraz – It sounds like you’ve sent a private message directly to myself and then received our automated reply.

To email my team, please select the header that reads ‘Click here to view full Private Message’ (it's on the private message I’ve sent to you).

This will bring up the steps of how to contact us. Please then select ‘here’ that’s in the message and it will bring up the form to complete. This will then route through to me teams email inbox.

@Shoeblsc - I’ve searched for your email to my team via the address you’ve registered to the Community with and nothing’s showing.

If you’ve contacted us by following the instructions I sent to you in the private message, please let us know the reference from the auto reply (it looks like #123456).

[Siraz]

Hi Gemma,
I had live chat yesterday and they did not know what was happening, as one of the last chat with Abhisek was saying your broadband is up and running, as i have just configured your router and then after 1 hour of going back and forward he then finds out it not connected with BT Open reach.

I wasted all morning yesterday on 2 live chat conversation.

I called the complaint team again another 30-45min.

previous to that too many phone calls and waiting over an hour on hold and then when you get through to an adviosr saying your internet will work after reset of the router, even though it is still not connected from BT Open reach.

The biggest problem is vodafone is confused, as i they dont know to how to communicate with BT Open reach, the customer and i think someone is lying down the line and it is not us it is Vodafone, as i asked one of the BT Open reach guy who plays football with us and told me Vodafone is new and they have been giving false information to their customer and blaming it on BT Open reach.

I was promised yesterday my complaint was going to be looked at and i was going to get a reply from the complaint team and i dont even see a reply on my text, email or phone call and the advisor was just laughing , when i was telling my side of the story, as she was just gettign buzz either to cry or laugh.

What a joke this compnay.

[Siraz]

Any News for my Broadband connection today or am i still goign to be without broadband, as it is Monday afternoon, not recieved any phone calls, emails, text, reminder or social media reply.

[Gemma]

@Siraz - I’m sorry to hear this is still ongoing.

We’ve got your email reply from 16 October. I’ve requested someone in the team to pick it up next.

[Shoeblsc]

Siraz@ my broadband 76 MB speed but I am getting 3MB speed.  Worse broadband providers Vodafone. I think I should to leave  Vf. 

[Siraz]

Hi Shoeb,

i just got connected yesterday, as i got a phone call from the Social media team, as they jsut call you and pass you over to the home broadband team, which i can do this myself and i was doing this everyday to find out when it is goign to be connected.

I have not checked my speed yet, as i went for 38Mbs. 

I was speaking to the home broadband team and it was a lady and she was nice to talk to and i did advise her with my problem and she said she would do the same. but there was no apology or compenstaion from the Vodafone for all the trouble i had to go through.

For the speed , they jsut keep making excuses like all provider and they expect you to do all the test, then they will just say the easy answer to upgrade super fibre fastbroadband.

They will say another excuse too many devices and it can slow down, wifi distraction and alsorts, but when i was with previous provider still using the same line, same devices and had no problem.

May be they do this on purpose to make you buy an expensive broadband, which you dont need.

I will update how i get on, as it is ealry days yet and i did tell the advisor am i going to get 38Mbs ,as on my road i can get the maximum 76Mbs , as i chekced with BT. 

[Shoeblsc]

 [MOD EDIT: This post has been edited to remove personal information content please see Community Guidelines]

[Shoeblsc]

Same as you. Since last 72 hour my phone and broadband disconnected. They told me they send engineer next week. I can’t wait for ##~## engineers. How came my line goes faulty when I join with Vf ? Now  I am trying  to telling the truth all uk reviewers site with Zero star 0* and social media.