Hi and a warm welcome to the forum
Please also check any spam or trash email folders just in case any have dropped into them.
If not then you could contact Vodaphone customer services and or Live Chat via the 'Contact Us ' link at the foot of the forum for official clarification as we as fellow customers have no access to any details.
Nice choice of phone.
😎Test of luck.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.