How many Sure Signals can I have connected?

[itg]

Hi

We have a customer that has 16 Sure Signals (his house is huge!) and has 4 users registered on the devices however we seem to only be able get 3 Sure Signals to work.

He has a 5mb upload and 5mb download, a Draytek router and network switch.

Is there any reason why I cannot get all the Sure Signals to work? is there a limit? and how do I check that they are all connected correctly to Vodafone as the status lights show they are connected?

Thanks

Shaun

[Retired-Rodney]

Hi @itg 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Rodney