How to Reset Voicemail access Code

[ACProctor]

I am currently outside of the UK (in Ireland) and I need to access my voicemail. I was asked for an access code but I don't recall setting one up. I tried to guess but access is now blocked. Can you tell me how to reset my voicemail access code?

I rang the customer services number(s) but ended up in "menu loops" and never got to an advisor -- my credit is therefore nearly all gone. The chat facility is currently "unavailable" and I have been trying it for nearly an hour now.

Is there a Web-based method, or some way of actually getting help from an advisor?

[drey_p]

Hi there

You will only be able to reset your voicemail PIN when you are in the UK, so you will need to wait until you return to do this.

[ACProctor]

What? It will be some months before my return, and the messages are important ones. Is there no email support, or special number I can ring for support?

[drey_p]

There are no support email addresses.  You can access LiveChat from the contact us link at the bottom of this page.  From abroad, you can call +44 7836 191 191

Please be aware that, whilst they can reset your voicemail PIN, it probably won't work because you are abroad which is why I said that you'd need to do it when in the UK.

[ACProctor]

I appreciate the help but your suggestion is merely echoing what the web site says. However, that number does not get you through to an advisor -- I've tried many combinations from the menu -- and the Chat is simply "unavailable" (still).

Ironically, the message I want is from Customer Services for another issue, and I cannot get back to them, or listen to their message.

[drey_p]

Are you trying to access LiveChat from a computer or mobile device?  It works best from a computer.  

If you have been trying on a computer and it is not working, try a different browser or try clearing your cache and cookies. 

[kids]

When you first accessed voicemail you would have had to set up a four digit pin.

It is worth trying Live Chat again (from a computer ) as a few of us have tried it this afternoon and the waiting times have all been under 2 minutes.

[Annie_N]

If you still can't make Live Chat work, a method of last resort to get through to an advidor on the phone is to take the "thinking of leaving" option - but that is only staffed 8am-8pm.

[ACProctor]

Thanks for that suggestion -- I suspect you're right there.

I was on a (real) computer all day yesterday, and the 'Live Chat' was only ever "Busy" or "Unavailable"... all day!

I may take that option anyway

[Annie_N]

@ACProctor I see that this thread is in PAYG. If you're a PAYG customer, have you clicked the PAYG tile at the top of the page? I'm getting the green "Start Live Chat" immediately. When I clicked that just now, and entered my name and phone number in the engagement window, the onscreen prediction was for a 40-sec wait, but it actually look just under 3 min for me to find that I was connected to an adviser.