I've been messed around by Vodafone Support

[AdamL1878]

My contract is £17pm, 500 mins 500mb data unlimited texts

1) last contract term (19th August to 18th September) I added 1GB of Data
2 ) this term (19th Sept onwards) I use 1.1GB out of 1.5GB and I spoke to someone on live chat to cancel it who said I could still use the remaining 400mb.
3) I have no data left whatever and automatically get a £6.50 out of bounds charge
4) I spoke to someone who tells me differently saying that It removes it because It used my normal data before the extra (Someone could of told me that)
5) I was going to be given it back for no additional charge (has I have been charged)
6) almost 2 hours ago he said 15 minutes and it will be on, still got no data

I have been removed of 500mb of data which has been paided for,I have been lied to which has a used me to be charged £6.50

Now my contract is at £23.85 and I was charged for the 1GB last month along with last month's 1GB, I am utterly disgusted with how vodafone support has messed me around like this and if I could move network I most likely would after this.

[AdamL1878 · Accepted solution]

This has been resolved

[Retired-Sarah_L]

Hi @AdamL1878, 

Apologies for any inconvenience caused by the experience you had with your bill. 

I'm glad to hear that this has been sorted now. 

If you don't mind, could you please update this thread letting us know how the matter was resolved? This may benefit other customers who find themselves in a similar situation.

Thanks, 

Sarah

[AdamL1878]

I spoke to someone outlining everything I mention here £6 Credit was placed on my account to pay for the Data however I will need to deal with the out of contract Mobile data when the bill comes through