IP Whitelist Request

[hbp12]

Hello,

Can you please add the following IP range to your whitelist and confirm when it has been done?

51.52.136.96/28

Thank you

[Gemma]

@hbp12 - That IP address is showing on our whitelist. ☺️

If you’re facing any issues with your Sure Signal, please follow the steps from our Sure Signal troubleshooting guide.. Once you’ve done this if you still need help, please post back with your answers from the below template: 

The issue you’re experiencing:

What light sequence you're seeing:

Your speed test results from here.
Your external IP address from here.

Your Sure Signal serial number: 

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

[hbp12]

Hi Gemma,

Thanks for your speedy response.

I will come back to you with the information requested when I have tested it again.

Thanks again

[hbp12]

Hi Gemma,

Just to let you know the unit is now working correctly.

Thanks for your assistance.

David

[Gemma]

@hbp12 - Great news! Thanks for the update.

Please let us know if you need anything in the future. ☺️