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Solution

URGENT - Sure Signal Box V3 Not Working

kblack
2: Seeker
2: Seeker

Sure Signal v3 box has been working fine for more than a year.  This morning it is not working and resets/port changing have not resolved the issue.  

 

The Red Power light is FLASHING, the "Signal" light is SOLID ORANGE and the "In Call/Use" Light also SOLID ORANGE.  Nothing has changed since yesterday, no restarts, no resync or reboot from the router side, all ports are opened for the Sure Signal Box in the router settings.  Broadband and Wifi are working fine.

Sure Signal V3 Box

Serial Number   42164945760

Speed Test Results

Ping                       133

Download           7.94Mbps

Upload                 0.57 Mbps

IP Address

IP Address          31.50.123.237

IPV6 Address     ::ffff:1f32:7bed

Tracer Output

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]

  2    22 ms    22 ms    22 ms  217.32.142.105

  3    22 ms    22 ms    22 ms  217.32.142.174

  4    28 ms    28 ms    28 ms  212.140.206.2

  5    28 ms    28 ms    28 ms  213.120.162.65

  6    29 ms    28 ms    28 ms  31.55.165.107

  7    28 ms    28 ms    27 ms  acc1-10GigE-1-3-0.mr.21cn-ipp.bt.net [109.159.250.86]

  8    40 ms    38 ms    39 ms  core2-te0-0-0-16.ealing.ukcore.bt.net [109.159.250.156]

  9    37 ms    38 ms    38 ms  peer6-te0-10-0-21.telehouse.ukcore.bt.net [109.159.255.91]

 10    36 ms    35 ms    36 ms  t2c3-et-7-1-0-0.uk-lon1.eu.bt.net [166.49.211.228]

 11    36 ms    36 ms    36 ms  166-49-211-254.eu.bt.net [166.49.211.254]

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.

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