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Solution

ISP whitelist request

johnconway
3: Seeker
3: Seeker

‎11-04-2014 04:10 PM

Good afternoon Suresignal Team.

 

How do i check whether my ISP IP is whitelisted?

 

Thanks

0 Thanks
17 REPLIES 17

Ben_H
Moderator (Retired)
Moderator (Retired)
In response to johnconway

‎30-04-2014 06:00 PM

Hi johnconway, 

 

There's traffic going through the serial number you've posted for this month, whereas there wasn't last month.

Have you spoken to your ISP to see if anything has changed since this was last running? 

Also, try clearing your cache and cookies before launching a fresh browser window when logging in. As you're switching between two different devices, your browser history may be causing issues online. :Winking_smiley:

Cheers, Ben

johnconway
3: Seeker
3: Seeker
In response to Ben_H

‎06-06-2014 01:36 PM - edited ‎06-06-2014 01:38 PM

Hello again.

We have 3xVSS3 units which after a lot of faffing i managed to get all 3 working, been fine for a few weeks now.

Now all 3 have stopped picking up users, i have the same 15 users added on all 3 units.

The units are in 3 different locations with different postcodes.

I have removed users and rejoined them, restarted the unit, deregistered and re registered, still cannot make it work.

 

Can i request a resync please?

Serials:

40140906807

40134642137

40134941281

 

Thanks.

 

Edit:

 

Mean't to say i have the correct light sequence, solid red and solid white Internet and Service, the "in use" light is blank.

 

0 Thanks

Jenny
Moderator (Retired)
Moderator (Retired)
In response to johnconway

‎07-06-2014 01:50 PM - edited ‎07-06-2014 01:50 PM

Hi johnconway,

 

All three Sure Signals are showing as connecting to our servers in the last 24 hours and that light sequence means everything should be fine.

 

I‘ve re-synced these for you today, so please complete this by performing a reset as follows:

 

  • Hold in the reset button until all the lights go solid
  • Pull the power lead out with the reset button still pushed in
  • Continue to hold down the reset button and reconnect the power lead
  • Wait for all of the lights to come on then release the reset button

 

The Sure Signal will now try to contact the network and download its profile. This may take anything up to 6 hours.

 

Thanks,

 

Jenny

0 Thanks

leewatts
2: Seeker
2: Seeker
In response to Jenny

‎07-06-2014 01:54 PM - edited ‎07-06-2014 01:56 PM

I have recently switched internet providers and my suresignal stopped working.

 

I baught a new one however this isn't working either.

Serial Number: 40132322112
http://www.speedtest.net/my-result/3548953037
http://www.pingtest.net/result/99278696.png
My IP address is 185.14.137.152

 

Power Light: Solid Red

Internet Light: Pulses white slowly then eventually stays off

In Service Light: Never comes on

In use light: Never comes on


C:\Users\Administrator>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    13 ms    13 ms    13 ms  185.14.136.3
  4    14 ms    14 ms    14 ms  185.14.136.12
  5    14 ms    14 ms    14 ms  gi8-16.mag02.lon02.atlas.cogentco.com [149.6.149
.17]
  6    15 ms    14 ms    14 ms  te0-7-0-7.ccr21.lon02.atlas.cogentco.com [154.54
.60.149]
  7    14 ms    15 ms    15 ms  be2328.ccr21.lon01.atlas.cogentco.com [130.117.4
9.85]
  8    14 ms    14 ms    14 ms  195.2.22.21
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *     ^C

 

Can you please check my IP range is whitelisted? 185.14.137.152?

0 Thanks

leewatts
2: Seeker
2: Seeker
In response to leewatts

‎07-06-2014 01:56 PM

I have recently switched internet providers and my suresignal stopped working.

 

I baught a new one however this isn't working either.

Serial Number: 40132322112
http://www.speedtest.net/my-result/3548953037
http://www.pingtest.net/result/99278696.png
My IP address is 185.14.137.152

 

Power Light: Solid Red

Internet Light: Pulses white slowly then eventually stays off

In Service Light: Never comes on

In use light: Never comes on


C:\Users\Administrator>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    13 ms    13 ms    13 ms  185.14.136.3
  4    14 ms    14 ms    14 ms  185.14.136.12
  5    14 ms    14 ms    14 ms  gi8-16.mag02.lon02.atlas.cogentco.com [149.6.149
.17]
  6    15 ms    14 ms    14 ms  te0-7-0-7.ccr21.lon02.atlas.cogentco.com [154.54
.60.149]
  7    14 ms    15 ms    15 ms  be2328.ccr21.lon01.atlas.cogentco.com [130.117.4
9.85]
  8    14 ms    14 ms    14 ms  195.2.22.21
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *     ^C

 

Can you please check my IP range is whitelisted? 185.14.137.152?

0 Thanks

Jenny
Moderator (Retired)
Moderator (Retired)
In response to leewatts

‎07-06-2014 05:25 PM

Hi leewatts,

 

Your Sure Signal hasn’t connected to our servers since December 2013.

 

I’ve re-synced this for you today so please complete this process by performing a reset as follows:

 

  • Hold in the reset button until all lights go solid
  • Pull the power lead out with the reset button still pushed in
  • Continue to hold down the reset button and reconnect the power lead
  • Wait for all lights to come on and then release the reset button

 

The Sure Signal will now try to contact the network and download its profile. This can take up to 6 hours.

 

Thanks,

 

Jenny

0 Thanks

leewatts
2: Seeker
2: Seeker
In response to Jenny

‎07-06-2014 05:43 PM

Jenny,

    I have a version 3 suresignal.

 

It has no power lead.

 

 

0 Thanks

Retired-Kay
Moderator (Retired)
Moderator (Retired)
In response to leewatts

‎08-06-2014 10:39 AM

Hi leewatts, 

 

Apologies for this. The reset procedure for version 3 is below;

 

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

 

Thanks, 

 

Kay

0 Thanks