In search of Tech Support...

[stavro67]

Does anyone have the email so a i can contact tech support  #home broadband

[BandOfBrothers]

As far as im aware there isnt an email address for them.

They are contactable via 08080 034 515 for Home Broadband support (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week.

[DaneB]

Hi @stavro67 - thanks for getting in touch with us.

What's the issue you're having with your home broadband?

[stavro67]

As of the weekend I'm not getting the speeds I have signed up for and paid

[DaneB]

That's not what we like to hear @stavro67.

Could you please provide us with a screenshot of a recent speedtest?

Alternatively, please contact our Broadband team with the details @BandOfBrothers has provided.

[stavro67]

[TJ]

@stavro67 Thanks for providing us with those screen shots.

Is this drop in speed something that's happened recently? Does this affect Wi-Fi only, or are you getting these speeds on a wired connection too? 

Did you contact our Broadband Live Chat to run diagnostics on your line for you? You can also find some helpful hints and tips on improving your broadband speeds here.

Please keep us updated and let us know how you get on.

[stavro67]

I get the results wired and wifi,and has been ongoing for over 3 weeks now

[DaneB]

Have you contacted our Broadband Live Chat team so we can run some diagnostic tests @stavro67?

If not, please contact them and let us know how you get on.

[stavro67]

I have made numerous phone calls and live chats, being promised they will get back to me, nobody has bothered!