Im writing here as I can’t stand talking to any of the foreign CS agents anymore as they don’t understand what I am saying and their statements don’t make sense (see later)
I gave notice on my 2 accounts on the 27 Dec 16 and received my PAC codes.
On Jan 17 I received a bill via txt message for £97.51. I was shocked and checked online and found my bill stated a billing period of 21 Jan to 20 Feb 17. Fine that made sense as my discount had ended so I was paying full price – BUT I was leaving on the 27 Jan anyway so I would pay a reduced bill
On the 24 Jan I moved both numbers to another network. On the 25th I called to settle my account. The CS agent tried to charge me the full £97.51 until I explained that I had left and he put me on hold then came back and said it was £12.71 to settle my account.
I received a txt today telling me I hadn’t payed my bill. I called, spoke to 4 different agents who all gave me different answers from one telling me….and I quote
“you have £75 on your account which will be added back to your account within 7 days” (what???)
To
“your account is closed and you will receive no further communications from us”
To
“ you still owe £97.51 as this bill is for Jan”. I asked her to confirm what date the billing period was and she said “31 Dec to 31 Jan”
I have no idea what is going on, no one has a clue, everyone gives a different answer. I need someone not incompetent to sort out this nonsense. This is one of the reasons I left, complete incompetence from the whole company – an embarrassment.
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