Iphone 5 unlock

[ccarnus]

Hi,

i've followed the procedure to unlock my iphone 5 (i've upgraded to an iphone 6) and received confirmation from Vodafone that the iphone is unlocked. i've followed the procedure (reboot and connect to Itunes) but the phone still shows as unlocked.

Grateful if someone from Vodafone could help?

Reference Number: 2046327

Many thanks !

C.

email confirmation below

Hi Cxxxx,

Thanks for getting in touch about unlocking your phone so you can use it on a different network. Your iPhone has now been unlocked.

What you need to do next

Please replace the SIM (use a SIM which has never been used with this iPhone) and connect to iTunes or perform a software restore via iTunes.

No joy?

If your SIM Card does not work, we can walk you through everything you need to do.

Thanks,

Vodafone Customer Services Team

[BandOfBrothers]

Hi,

The update from Vodafone is to advise they've requested the unlock via Apple. 

Apple then can take approximately 20-30 days to complete the actual unlock. 

Periodically throughout this timeframe insert a non Vodafone Active SIM card and hook up to iTunes.

At some point you'll get a Congratulations message on the screen confirming its unlocked. 

[ccarnus]

Hi Lee,

thank you for the quick answer ! Unfortunately, i didnt mention it (sorry for that!) this unlock was performed in February 2016... What would you advise to do?

Kind regards,

C

[BandOfBrothers]

I would suggest if it's still not unlocked via inserting a Non Vodafone SIM card which is active ,and you hook up to iTunes to try filling out another unlock request.

If you get any form of message bounced back that it's unlocked or they cannot process another unlock them speak with Live Chat (Link in my signature below) and they'll provide an email address for you to use to speak directly with NUC Resolutions.