Iphone 6 wont connect to replacement SSv3

[TimCresswell]

Hi,

I have recently replaced my sure signal with a V3. It has connected, the red light and the first 2 lights are solid but my registered phones won't pick up a solid signal. Mine will sometimes show full 3g but won't make a call or browse the net. When you try the signal just drops back to GPRS.

Not sure what to try.

[Jenny]

@TimCresswell - So we can help further, please get back to us with the following:

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.