Issue not listed?

[Retired-Kay]

If the issue you're experiencing isn't listed, please copy the following template and post the information in the Sure Signal board.

----------------------------------------------TEMPLATE--------------------------------------------

The issue you’re experiencing:

What light sequence you're seeing:

Your speed test results from here.

Your external IP address from here.

Your Sure Signal serial number:

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.