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Issue not listed?

Moderator (Retired)

If the issue you're experiencing isn't listed, please copy the following template and post the information in the Sure Signal board.




The issue you’re experiencing:


What light sequence you're seeing:

Your speed test results from here.

Your external IP address from here.


Your Sure Signal serial number:


The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert press Enter

Paste the output of this command into your reply.

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