K3520-Z usb stick won't install

[rocketsauce]

I have had Windows 7 on my laptop for some time. Previously I had Vista and there was no problem using my usb stick.
Now when I try to install the usb stick on Windows 7 I receive the error - Error 2738: Could not access VBScript run time for custom action.
I've tried several suggestions and nothing has resolved this, surely it should work with Windows 7 by now?

[Retired-George]

Hi rocketsauce,

This is an error that I'm very familiar with, it means that VBScript isn't active in your version of Windows. This is a script that is needed to install various programs including VMC. In order to rectify this, I'd try the following:

-Go to Start
-Type cmd into the search bar
-Right click the result and then click on "run as administrator"
-Type the following into the command prompt window: regsvr32 vbscript.dll

Once this has done, VBScript should be active, which will allow you to install VMC without any issues.

Let me know how you get on .

George
eForum Team

[rocketsauce]

Hi rocketsauce,

This is an error that I'm very familiar with, it means that VBScript isn't active in your version of Windows. This is a script that is needed to install various programs including VMC. In order to rectify this, I'd try the following:

-Go to Start
-Type cmd into the search bar
-Right click the result and then click on "run as administrator"
-Type the following into the command prompt window: regsvr32 vbscript.dll

Once this has done, VBScript should be active, which will allow you to install VMC without any issues.

Let me know how you get on .

George
eForum Team

I tried this and it said that the script was active, however when I tried to install it gave me the same error again
The only difference is that instead of a red light flashing on the usb it's now blue.

[Retired-Jon_V]

Hi rocketsauce,

Are you running 32 bit or 64 bit Windows 7?

There are different VBScripts for each variant, so try running the command below depending on your system type:

For 32 bit systems - regsvr32 %windir%\system32\vbscript.dll

For 64 bit systems - regsvr32 %windir%\syswow64\vbscript.dll

If install still fails after this, let me know and we'll need to get a cause raised to our Technical Team on your behalf.

Jon

eForum Team

[rocketsauce]

Hi rocketsauce,

Are you running 32 bit or 64 bit Windows 7?

There are different VBScripts for each variant, so try running the command below depending on your system type:

For 32 bit systems - regsvr32 %windir%\system32\vbscript.dll

For 64 bit systems - regsvr32 %windir%\syswow64\vbscript.dll

If install still fails after this, let me know and we'll need to get a cause raised to our Technical Team on your behalf.

Jon

eForum Team

64bit I think, I tried the command and it said it had succeeded but I just get the same error when trying to install
I don't think it's a problem with the usb stick itself because it worked fine on my old computer which had Vista, and as far as I know there isn't a problem with this computer either

[Retired-Jon_V]

Ok rocketsauce,

It looks like we'll need to raise this to our Technical Team, so I've emailed you asking for the details we need to do this

Jon

eForum Team