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Hey there Rogkay, and welcome!
Shame to hear you're suffering this
Can you provide some detail as to what error message you're getting (if any)? If you can describe the exact process you're taking then we'll be in a better position to comment on what's going on (screenshots would help too!).
In the mean time, please try:
- Another USB port
- Plugging in the modem from boot
- Downloading and installing the latest Vodafone Mobile Connect Software. Reboot and retry!
Let us know how you get on with the above suggestions, and remember that if you're ever stuck for time, our Online Services are here to save you time and money calling us on 191. Need your bill away from the office? Our comprehensive Online Billing centre has it all!
Daz
eForum Team
Shame to hear you're suffering this
Can you provide some detail as to what error message you're getting (if any)? If you can describe the exact process you're taking then we'll be in a better position to comment on what's going on (screenshots would help too!).
In the mean time, please try:
- Another USB port
- Plugging in the modem from boot
- Downloading and installing the latest Vodafone Mobile Connect Software. Reboot and retry!
Let us know how you get on with the above suggestions, and remember that if you're ever stuck for time, our Online Services are here to save you time and money calling us on 191. Need your bill away from the office? Our comprehensive Online Billing centre has it all!
Daz
eForum Team
I have already tried that
two different versions
restart both times
the device is not recognised in vista
laptop tried was on internet via wi-fi
this is getting urgent
this device will need to installed at a charity show
on a double decker bus
with 50,000 people there
and will be required to help run the show
i have installed several of these before, and on vista, not this model though
it must plug and go in a vista laptop 10 to a hundred miles from a broadband connection
therfore it needs to be reflashed so it works on vista
i have noticed that other sticks can be re flashed
please help me this is Urgent
two different versions
restart both times
the device is not recognised in vista
laptop tried was on internet via wi-fi
this is getting urgent
this device will need to installed at a charity show
on a double decker bus
with 50,000 people there
and will be required to help run the show
i have installed several of these before, and on vista, not this model though
it must plug and go in a vista laptop 10 to a hundred miles from a broadband connection
therfore it needs to be reflashed so it works on vista
i have noticed that other sticks can be re flashed
please help me this is Urgent
Hey there Rogkay, and welcome!
Shame to hear you're suffering this
Can you provide some detail as to what error message you're getting (if any)? If you can describe the exact process you're taking then we'll be in a better position to comment on what's going on (screenshots would help too!).
In the mean time, please try:
- Another USB port
- Plugging in the modem from boot
- Downloading and installing the latest Vodafone Mobile Connect Software. Reboot and retry!
Let us know how you get on with the above suggestions, and remember that if you're ever stuck for time, our Online Services are here to save you time and money calling us on 191. Need your bill away from the office? Our comprehensive Online Billing centre has it all!
Daz
eForum Team
I have already tried that
two different versions
restart both times
the device is not recognised in vista
laptop tried was on internet via wi-fi
this is getting urgent
this device will need to installed at a charity show
on a double decker bus
with 50,000 people there
and will be required to help run the show
i have installed several of these before, and on vista, not this model though
it must plug and go in a vista laptop 10 to a hundred miles from a broadband connection
therfore it needs to be reflashed so it works on vista
i have noticed that other sticks can be re flashed
please help me this is Urgent
Hi Rogkay,
I'm afraid there are no firmware updates for this particular model - it is already Vista compatible. It is however made by a different manufacturer, which may explain why you've not had issues with any of our previous models.
Unfortunately we do not do any other models on a Pay-as-you-Go basis, so swapping the modem would not be an option - however, I am certain that this issue must be due to a compatibility problem with the particular laptop you are using.
Do you have another laptop that you can test this with, to confirm if the fault lies with the modem? I would expect it to be working fine with another machine, in which case I'd recommend getting an independant Windows specialist to identify the point of failure - otherwise, if it still doesn't work with another machine, I think we can safely say that it's a fault with the modem, and you'll be able to return it to the point of sale within 28 days of purchase for a like-for-like replacement. Beyond that period, we'd only be able to offer a repair, which would increase the turn-around time.
I trust this information is helpful, and hope we can get the issue fully resolved for you as quickly as possible.
We're always looking for feedback on how we're handling queries for customers, so if you want to leave any on how I've handled your query today, then if you want, you can go here and complete the quick form. Any feedback is appreciated and helps to ensure that we're offering the best service we can for our customers.
Jon
eForum Team
Hey Rogkay,
Shame to hear that you're still having issues
In my opinion, the issue with indeed lie with your machine, especially if it works on other computers. Successfully connecting via wifi isn't a valid test sadly, as the modem uses Window's cellular/remote communications protocols, instead of the far more robust local area network ones.
In terms of Windows 2003 SBS, I have no idea, but I can't see why it wouldn't - can you try? All the modems we sell now are fully Vista compatible... it's sadly a case (in my opinion) of some Vista version being quite unpredictable and erratic in their behaviours. Have you tried running Windows Software Update to see if there are updates?
I know this will probably feel like lack of support, but we're not actually Microsoft Windows Accredited, so cannot provide a detailed PC repair walkthrough, especially so if the modem itself is not at fault.
I would suggest seeking the aid of a professional computer specialist to have a look at your USB port conflicts and try to resolve them
Any of our members with tips or advice, please step forward!
Daz
eForum Team
Shame to hear that you're still having issues
In my opinion, the issue with indeed lie with your machine, especially if it works on other computers. Successfully connecting via wifi isn't a valid test sadly, as the modem uses Window's cellular/remote communications protocols, instead of the far more robust local area network ones.
In terms of Windows 2003 SBS, I have no idea, but I can't see why it wouldn't - can you try? All the modems we sell now are fully Vista compatible... it's sadly a case (in my opinion) of some Vista version being quite unpredictable and erratic in their behaviours. Have you tried running Windows Software Update to see if there are updates?
I know this will probably feel like lack of support, but we're not actually Microsoft Windows Accredited, so cannot provide a detailed PC repair walkthrough, especially so if the modem itself is not at fault.
I would suggest seeking the aid of a professional computer specialist to have a look at your USB port conflicts and try to resolve them
Any of our members with tips or advice, please step forward!
Daz
eForum Team
