K3570-Z VMC Dashboard won't launch

[deas92]

I had to re-install windows xp pro recently after the registrey became corrupted.

Now I cannot launch the VMC dashboard. I just just a list of exception errors.

There is nothing wrong with the hardware, that is detected just fine.

I have included a log file.

Although I don't understand it, there does seem to be a few instances of "GetRegistryValue:.....does not exist"

I have tried un-installing, running a registry cleaner and re-installing, but i get the same result.

Any ideas on what I can do?

Thanks

08/09/2011 13:07:27:953 PID=1484 MobileBroadband.exe(10.1.0.25677)
- Microsoft Windows NT 5.1.2600 Service Pack 3 IP=127.0.0.1
- User=DAVIDL-04D42DF5 David DAVIDL-04D42DF5; Roles=Administrator Administrator User  TID=1448; NET=2.0.50727.3623; CPUs=1;SID=0
Logger: MobileBroadband 08/09/2011 13:07:31:265(Verbose)
=> TID: 1448 = MBUI
I MBUI 13:07:31:375 MBUI VmcStatus Service=T; Start=InBackground (ToGUI=F|F); Exit=None; GUI/Exit/Eula=F|F|F;Started=08/09/2011 13:07:26
Logger: BaseServices 08/09/2011 13:07:31:375(Verbose)
V MBUI 13:07:31:390 *BS* SOFTWARE\Vodafone\VMB    K=BuildVersion       10.1.0.25677
V MBUI 13:07:31:390 *BS* SOFTWARE\Vodafone\VMB    K=VF_PROD            VMBLite
V MBUI 13:07:31:390 *BS* SOFTWARE\Vodafone\Common K=VF_VENDID          ZTE
V MBUI 13:07:31:609 *BS* SOFTWARE\Vodafone\VMB    K=InstallDateTime    20110908120418
V MBUI 13:07:31:609 *BS* SOFTWARE\Vodafone\VMB    K=SetupTime          20110908120418
V MBUI 13:07:31:609 *BS* SOFTWARE\Vodafone\VMB    K=LockUsage          false
V MBUI 13:07:31:609 *BS* SOFTWARE\Vodafone\VMB    K=Updating           weekly
W MBUI 13:07:31:609 *BS* GetRegistryValue:DeviceAccess does not exist!
V MBUI 13:07:31:609 *BS* SOFTWARE\Vodafone\VMB    K=LockUpdating       false
V MBUI 13:07:31:609 *BS* SOFTWARE\Vodafone\VMB    K=AcceptedEULA       false
V MBUI 13:07:31:609 *BS* SOFTWARE\Vodafone\VMB    K=VodafonePackageName RP130
V MBUI 13:07:31:609 *BS* SOFTWARE\Vodafone\VMB    K=VodafonePackageCode {F3E8BCCE-24B6-4737-920E-0D6073630E2A}
V MBUI 13:07:31:609 *BS* SOFTWARE\Vodafone\VMB    K=VodafoneProductCode {6C29152D-3FF9-43B2-84E4-9B35FC0BF5C2}
V MBUI 13:07:31:625 *BS* SOFTWARE\Vodafone\VMB    K=UseDefaultLanguage false
V MBUI 13:07:31:625 *BS* SOFTWARE\Vodafone\VMB    K=LockingCode       
V MBUI 13:07:31:625 *BS* SOFTWARE\Vodafone\VMB    K=AcceptedEULAs      United Kingdom
{{ E MBUI 13:07:32:031 *BS* System.TypeInitializationException: The type initializer for 'System.Management.MTAHelper' threw an exception. ---> System.Runtime.InteropServices.COMException (0x80040154): Retrieving the COM class factory for component with CLSID {A8F03BE3-EDB7-4972-821F-AF6F8EA34884} failed due to the following error: 80040154.
        at System.Management.MTAHelper..cctor()
        --- End of inner exception stack trace ---
        at System.Management.MTAHelper.CreateInMTA(Type type)
        at System.Management.ManagementPath.CreateWbemPath(String path)
        at System.Management.ManagementPath..ctor(String path)
        at System.Management.ManagementClass..ctor(String path)
        at Vodafone.Data.OperatingSystemData.ReadOsName()
     OsName
}} !!!!!!
V MBUI 13:07:32:046 *BS* Control Panel\International K=iCountry           44
W MBUI 13:07:32:046 *BS* GetRegistryValue:ByteMobile does not exist!
W MBUI 13:07:32:046 *BS* GetRegistryValue:FlashNettGain does not exist!
V MBUI 13:07:32:046 *BS* SOFTWARE\Vodafone\Common\Installed Features K=VodafoneSMS        1
{{ I MBUI 13:07:32:078 MBUI ToString-Error: System.TypeInitializationException: The type initializer for 'System.Management.MTAHelper' threw an exception. ---> System.Runtime.InteropServices.COMException (0x80040154): Retrieving the COM class factory for component with CLSID {A8F03BE3-EDB7-4972-821F-AF6F8EA34884} failed due to the following error: 80040154.
        at System.Management.MTAHelper..cctor()
        --- End of inner exception stack trace ---
        at System.Management.MTAHelper.CreateInMTA(Type type)
        at System.Management.ManagementPath.CreateWbemPath(String path)
        at System.Management.ManagementPath..ctor(String path)
        at System.Management.ManagementClass..ctor(String path)
        at Vodafone.Data.HardwareData..ctor(Boolean newBuild)
        at Vodafone.Data.EnvironmentData.get_Hardware()
}}        at Vodafone.Data.EnvironmentData.ToString()
V MBUI 13:07:32:203 *BS* SOFTWARE\Vodafone\Common K=VF_PLMN            00000
V MBUI 13:07:32:203 *BS* SOFTWARE\Vodafone\VMB    K=VF_PLMN            00000
V MBUI 13:07:32:203 *BS* SOFTWARE\Vodafone\VMB    K=VF_COUNTRY         default
V MBUI 13:07:32:203 *BS* SOFTWARE\Vodafone\VMB    K=VF_PHONE_PREFIX    +44
V MBUI 13:07:32:203 *BS* SOFTWARE\Vodafone\VMB    K=VF_TRUNK_PREFIX    0
V MBUI 13:07:32:203 *BS* SOFTWARE\Vodafone\VMB    K=VF_DisplayLocalNumber true
W MBUI 13:07:32:203 *BS* GetRegistryValue:MarketSegmentDefault does not exist!
V MBUI 13:07:32:203 *BS* SOFTWARE\Vodafone\VMB    K=CustomerAccount    prepay
V MBUI 13:07:32:203 *BS* SOFTWARE\Vodafone\VMB    K=UserAccount        Prepaid

[Retired-Wayne]

Hi deas92

Thanks for your post here. I’m sorry to hear that you are having problems with this. I appreciate how frustrating this must be for you.

Have you tried downloading the full and updated version of the Vodafone Mobile Broadband client from our website below?

Vodafone Mobile Broadband

Please give this one a go and let me know how you get on.

Thanks

Wayne

eForum Team

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

https://surveys.vodafone.com/checkbox/Survey.aspx?surveyid=17283

[opelgp]

Hi Deas92

I have downloaded the new software, and we still have the same issues,

[Retired-Dave]

Hi opelgp,

Welcome to the eForum - let's see if we can sort this for you!:smileyhappy:

Can you provide a few more details for us so we can get a better picture of what's happening, for example have you just reinstalled your OS as Deas92 did, is this a new computer, did it work previously, and so on. The more information we have, the more likely we are to find the issue. If you can walk us through step by step that would be ideal.

As well as describing what is happening for us, there are a few specific things we can check straight away:

 - Do you get any error message?

 - If you check "My computer", does it recognise the dongle is plugged in, and what icon does it show?

 - In Control Panel > Device manager, does the dongle appear under "modems"?

We also have our Mobile Broadband troubleshooter which you might want to check to see if anything there matches what you're seeing.

If you can get back to us with this information, that would be ideal!

Dave

eForum Team

[Duda31]

I'm having the same problem....I cant figure out whats wrong with this. Basically i installed windows XP home edition SP3 and Dashboard software from Vodafone website. Tried to run services.msc and changed REMOTE ACCESS AUTO CONNECTION MANAGER, REMOTE ACCESS CONNECTION MANAGER, TELEPHONY from MANUAL to AUTO.

Just not working...Do anybody have any development?

Thanks

[Retired-James]

Hi Duda31,

Thanks for your post here.

To be honest with Windows XP SP3 you shouldn’t need to make any changes to run the software as it is compatible and should install and run without issues.

Can I ask if it is an official copy of windows that you have installed?

Also, does the PC recognise that the dongle is connected?

Have you tried a registry cleaner program to see if this is causing an issue?

If you can give this a go I will be able to advise you furher.

James