K3760 - No Device Detected Fix

[Retired-Jon_V]

Hi there,

We've seen increasing reports lately of the K3760 modem failing to install fully, particularly under Windows 7 systems. The modem installs itself as a Mass Storage drive, and the Vodafone Mobile Connect software installs - but once loaded, displays "No Device Detected", and no modems listed under "Manage Devices".

To correct this, please download the attached Utility. Extract the .exe file and run this with the modem plugged in. This will force your modem to move on to the next step in its installation, and register the modem onto your computer.

Once complete, please re-load Vodafone Mobile Connect and re-test your connection.

Thanks for reading

Jon

eForum Team

[JD]

Hello

This information has now been included in our troubleshooting thread here, so this thread will now be unpinned from the front page of the Mobile Broadband sub forum.

Thanks

J
eForum Team