I just want to thanks vodfone for there treatment of a loyal and honest customer! After i contacted vodafone for a repair on my lg g3 (3 cracks appeared around the microphone, ir blaster and right hand bezel) they sent me on a jiffy bag to send the phone to their repair centre, promptly sent on the phone and waited! 5 days later vodafone repair contacted me to tell me that because the repair was 'cosmetic' it would cost me £144 to repair my phone!! Wow! i said! £144 for a problem that has affected thousands of these phones and lg have said that it was a production issue! I think you can guess what i said to the girl at the repair centre! anyway! vodafone sent my phone back unrepaired and missing my screen protector that cost me £12 by the way!
So in my anger at the way vodafone handled this matter (my first repair request in 12 years) I wrote lg an email to complain about the cracks that have appeared on my phone and the price vodafone quoted and what were they going to do about it, and there reply was send the g3 to us and we will repair free of charge if they find the cracks were not caused deliberatly! sent the g3 to and received a brand new phone 8 days later free of charge!
So my humble thank you goes to LG for their fantastic customer service and to you vodafone you can have my honest word that i will not be renewing my contract with you when my contract runs out! I have never asked you for anything in 12 years and the first time i do you want to charge me £144 to repair a phone that has quality control issues and you do know about it!
