LOST Landline Number - Incompetence at the highest level.

[bradshawd]

Went through the process of ordering Broadband thinking all I was doing was changing my billing company.

The Web order form even asked me for my current number. I did NOT choose a new line and have NOT, as far as I am aware been charged for a NEW line.

Day of activation and my landline which I needed to call urgently had been switched off. Vodafone in there wisdom have provided a new number ????

Now they tell me I cannot have it back.

3 x phone calls

1 x Web chat

5 x e-mails now (I think)

Still no resolution.

Is there anybody out there in VF land brave enough to call me.

EFT195 [#13908614]

Derek

[AnnS]

Hi @bradshawd

When you completed the information for your address, you should have had the option of keeping your existing line. If you left the box blank Vodafone would have issued you with a new line.

[bradshawd]

I am aware of that and did NOT require a new line OR a new number.  I chose the option for existing line.  As already stated in my first post