@ Light Flashing

[emmasayers]

Hi,

My Suresignal box s/n 21224508263 has worked perfectly for approx 2 years. Suddenly today it stopped providing signal to mobiles in the house. This is a problem because we have no vodafone signal at all.

The power light is on steady, and the @ light is flashing slowly.

I have reset the unit twice but after its start-up, it just goes back to the above state.

Done a speed test which looks normal for my area (ping 52ms, download 6.40Mbps, upload 0.32Mbps)

Do you know what the problem is and how I can fix it...?

Thanks.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator