Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[sewell298]

Ok tried my sure signal at friends house. He has sure signal in his home that works fine.

My sure signal had power light only for about 6 hours, then started looking for a connection & worked fine.

Connected to my network, new router, nothing else connected to network, power light only then connects after about 6 hours. Reinstated original setup that worked fine for past year, takes about 6 hours to start looking & connecting.

Does not matter if I do a hard reset of VSS it will flash the light sequence then sit there with power light only for about 6 hours before 2nd light comes on & starts connecting.

So no matter where I plug in my VSS it takes approx 6 hours to start looking for a network then connects & works fine.

Whats going on then?

[Retired-Lee]

Hi there sewell298,

Thanks for updating us.

To be honest, 6 hours to create a fresh connection is pretty standard and I don't see this as a problem at all. The documentation supplied with the device also points to a possible 6 hour set-up process.

Cheers,

Lee

[sewell298]

This is not an initial setup of the box. I have been using it since before release, I trialed them for Vodafone. When the box used to connect within 20 minutes of being switched on. (Not left on over night.) it Worked perfectly. Now it can take 6 hours of steady power light only before second light starts to flash, which means it is unuseable for most of the day. Some days it wont connect at all. Nothing has changed with my ISP. In a different house has same fault. Occupants own VSS connects quickly. Again Vodafone appear unable to support products they sell. Last time I had a fault with my sure signal it took months to sort even replacing the box. Turned out to be an incorrect setting at Vodafone end. Please can this be fixed.

[Retired-James]

Hi sewell298,

As more and more people purchase a sure signal box it is possible that the connection time from activation will be more than it used to be.

We have seen instances in the past where this process has taken 6, 12 and even 24 hours to activate and fully download a new profile to the unit.

We are currently in the process of implementing new back end servers to run the ever growing number of Sure signal users however the only thing that we can ask is for our customer to be patient for the setup to be completed.

The unit is designed to be left running all of the time to keep contact with our servers, this then prevents a lot of the breaks in service where the unit reconfigures and has to reconnect to the servers each time it is switched back on.

If it is that this does get worse or fails to connect at all then we will need to look at the possibility of a faulty box however as it stands the information that you have provided falls within the standard behaviour of the unit.

James

[crankslave]

Morning

Back with the same old problem again, it seems to be a recurring theme every 3-4 months.

So, no function or sporadic function to select phones only in the house for the past 10 days.

Using a BT business hub which is working fine.

Factory reset done, no better, so below is the stuff from the computer which you'll no doubt ask for and IP address

My IP address is  109.153.103.117

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>212.183.133.181
'212.183.133.181' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Administrator>pathping 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

0 CORNERST-082.gateway.2wire.net [192.168.1.248]
1 homeportal [192.168.1.254]
2 homeportal [192.168.1.254]
3 217.32.146.206
4 213.120.177.106
5 217.41.168.215
6 217.41.168.109
7 acc2-10GigE-0-0-0-5.l-far.21cn-ipp.bt.net [109.159.249.206]
8 core2-te0-15-0-5.faraday.ukcore.bt.net [109.159.249.155]
9 213.131.193.76
10 peer1-xe11-1-0.telehouse.ukcore.bt.net [109.159.254.112]
11 LNDGW2.arcor-ip.net [195.66.224.124]
12 85.205.116.14
13 * * *
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 CORNERST-082.gateway.2wire.net [19
2.168.1.248]
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% homeportal [192.168.1.254]
0/ 100 = 0% |
2 3ms 0/ 100 = 0% 0/ 100 = 0% homeportal [192.168.1.254]
0/ 100 = 0% |
3 14ms 0/ 100 = 0% 0/ 100 = 0% 217.32.146.206
0/ 100 = 0% |
4 13ms 0/ 100 = 0% 0/ 100 = 0% 213.120.177.106
0/ 100 = 0% |
5 13ms 0/ 100 = 0% 0/ 100 = 0% 217.41.168.215
0/ 100 = 0% |
6 15ms 0/ 100 = 0% 0/ 100 = 0% 217.41.168.109
0/ 100 = 0% |
7 13ms 0/ 100 = 0% 0/ 100 = 0% acc2-10GigE-0-0-0-5.l-far.21cn-ipp
.bt.net [109.159.249.206]
0/ 100 = 0% |
8 21ms 0/ 100 = 0% 0/ 100 = 0% core2-te0-15-0-5.faraday.ukcore.bt
.net [109.159.249.155]
0/ 100 = 0% |
9 20ms 0/ 100 = 0% 0/ 100 = 0% 213.131.193.76
0/ 100 = 0% |
10 20ms 0/ 100 = 0% 0/ 100 = 0% peer1-xe11-1-0.telehouse.ukcore.bt
.net [109.159.254.112]
0/ 100 = 0% |
11 20ms 0/ 100 = 0% 0/ 100 = 0% LNDGW2.arcor-ip.net [195.66.224.12
4]
1/ 100 = 1% |
12 16ms 1/ 100 = 1% 0/ 100 = 0% 85.205.116.14
99/ 100 = 99% |
13 --- 100/ 100 =100% 0/ 100 = 0% CORNERST-082 [0.0.0.0]

Trace complete.

C:\Documents and Settings\Administrator>

Please sort this out ASAP

James

[crankslave]

Hello

Anyone here!

[nea1ev]

Add mine to the list of failing Sure Signals with the same fault. I have gone through the usual resets so can we have an answer from Vodafone?

[sewell298]

Past few days my VSS has behaved itself. Switch it on & it connects in under a minute. Works perfectly again. Having changed every setting possible. Confirmed the fault in a different house. The fault has suddenly cleared itself. But it does sound like the more people who use VSS the worse the problems will get. Equipment not upto the job.

[Retired-Wayne]

Hi everyone,

@crankslave - Thanks for your post here. I have performed a resynchronisation of the device for you. Can you reset your Sure Signal and let me know ho you get on?

@nea1ev – Can you let me know your Sure Signal serial number please?

Thanks

Wayne

[nea1ev]

Hi Wayne - My Sure Signal became live again sometime last night. The serial number is 21196953315