Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Retired-George]

Hi guys,

As this thread was originally intended to be a troubleshooting thread, I'm currently in the process of reviewing all of the content contained within the original thread in order to make it easier to read and manage.

As with the previous thread, please feel free to ask for help regarding these specific symptoms within this thread. If you're having issues with your Sure Signal but are experiencing other symptoms then please see our Sure Signal Troubleshooting thread first. If none of these apply then please start a new thread.

George
eForum Team

[Michelle52]

Help, my sure signal has worked perfectly for 10 months and now refuses to talk to me or any one else.  Same symptoms as every one else.

Have changed nothing on my router, phone, internet service or anything else. 

Do I have to get a new sure signal? Or can Vodafone make it better?

Please help no signal whatsoever in deepest darkest south Devon

Michelle

[Retired-Woody]

Hi Michelle52,

Firstly I would like to wish you a very warm welcome to the eForum.

The best way to get your issue resolved will be to follow the Sure Signal Troubleshooting guide . This will guide you through step by step on how to get the problem fixed and advise you what to do next if it still isn't working at the end.

Woody

eForum Team

[alireeve]

Hi

I got my sure signal at the end of March and it set up quickly and worked brilliantly from the day I got it.

However, over last weekend it stopped working - cant confirm when as I was away and noticed it when I got back.

We have not changed anything to the router settings - a Netgear DG834GT.

I can see the sure signal connected in the device settings on the router.   and can confirm UPNP is used.

I have tried doing a reset and yesterday afternoon tried the factory reset (following advice in previous threads.

But no joy - light 1 is on and light 2 flashing slowly.

Any ideas next please.   

Thanks.

Alison

---

@George wrote:

Hi guys,

As this thread was originally intended to be a troubleshooting thread, I'm currently in the process of reviewing all of the content contained within the original thread in order to make it easier to read and manage.

As with the previous thread, please feel free to ask for help regarding these specific symptoms within this thread. If you're having issues with your Sure Signal but are experiencing other symptoms then please see our Sure Signal Troubleshooting thread first. If none of these apply then please start a new thread.

George
eForum Team

---

[Retired-Lee]

Hi there alireeve,

Thanks for your post and welcome to the eForum.

Normally the issue you describe indicate that the Sure Signal is unable to connect to Vodafone.

Can you confirm for me that you've taken all the troubleshooting steps at the very start of this thread?

I'd be inclined to disconnect all cables, unregister your unit and start again.

Let me know how you get on.

Cheers,

Lee

eForum Team

[alireeve]

Many thanks Lee - 

I can confirm we have tried everything.  My husband is a software engineer so understands it all fully.

As I say it happened when we were not even here.

I have just tried to de-register as you suggest - but unfortunately that part of the website is down due to changes/improvements being made.   it does not say how long before the site will be up.    

I shall keep checking the site and do it as soon as I can.   Unless you can confirm when the area will be up and running.

I will let you know how I get on.

Many thanks

Ali

[alireeve]

Hi Lee 

Just to confirm that re-registering the sure signal and starting again worked.   

this is far easier than trying the factory reset and waiting 24 hours as it came on within a few.   Now very happy,.

p.s. My husband wanted to know what it was doing in the resets to take so long?

many thanks 

Regards

[SLOTTY]

Had exactly the same issue and tried all the resets, opening ports etc with no success. Decided to de and re-register, which has worked with 3G back up again within 1 hour.    

Many thanks

[jetskiboy1]

After nearly 2 years of working ok my box has stopped working.

have done all the checking and all ok, been off for 2 days now

my serial number is 21221753193

please advise..

Nick