Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Anonymous]

George, Have had similar problems, however my BT Homehub automatically deals with port forwarding etc without manual intervention.

And suggestions that my line speed was marginal were not relevant as this has been working successfully for 18months.

The only change was Vodafone's own firmware upgrade.

The only thing that got my VSS working again was a re-sync from your end and a hard reboot of the VSS at my end.

Seems this might be useful during support calls.

Tony

[Retired-BenJ]

Hi office

 Thanks for your feedback

In my experience I’ve found that 80% of customers issues to tend to be resolved with a resync and a factory reset.

A line speed of .3MB will work with Sure Signal however the quality of the service may not be as good as other customers with higher broadband speeds etc, I agree may not be relevant to the actual issue.

Which Home Hub version do you have? Can you confirm your Sure Signal is up and running? 

Thanks

BenJ

eForum Team
  

[sweetlips9]

i posted on a new thread as didnt see this one but no-one answered anyway

how can it work fine for month... then just stop when nothing has changed ????

fine when went to bed last nite then ;ight 2 flashing when got up and still is..

as i said before in other post.. back to nil signal

ive been with Vodafone for 10 years and always had a signal up till few months when vodafone "changed" something and signal at home just went. get the sure signal box.. works for 3 weeks then stops.............. and feed up vodafone ring me to tell me i have requested to finish my contract with them but would i like a cheaper contract and stay.............. NEVER EVER told them i was closing my account yet im now on phone call no 4 in 4 weeks................ starting to wind me up and maybe i will bloody leave. getting passed a joke.. 

[Retired-BenJ]

Hi sweetlips9,

I replied to your previous post on this here. If you could get back to me with slightly more information I will have a look for you

Thanks

BenJ

eForum Team 

[Stuart_L]

Hello,

I have had my sure signal for over a year now and it has been working perfectly but it has suddenly stopped working over the past week. I have the older model.

The first light is on continous and the second light flashes every few seconds.

I have reset the sure signal and set-up port forwarding on my BT Home Hub (Version 2) and have tried waiting 24hrs.

I was hoping someone would be able to help me reslove the problem.

Thanks,

Stuart

[Stuart_L]

Hello,

I have had my sure signal for over a year now and it has been working perfectly but it has suddenly stopped working over the past week. I have the older model.

The first light is on continous and the second light flashes every few seconds.

I have reset the sure signal and set-up port forwarding on my BT Home Hub (Version 2) and have tried waiting 24hrs.

I was hoping someone would be able to help me reslove the problem.

Thanks,

Stuart

[Retired-Trev]

Hi Stuart_L.

Welcome to the eForum.

Can you please post your Sure Signal serial number for me?

I will then be able to check its status and action a re-sync if required.

Trev

[Stuart_L]

Hi Trev,

The Serial Number is: 21227755390

Thanks,

Stuart

[Retired-James]

Hi Stuart_L,

Unfortunately I don’t have any of our Sure Signal specialists in at the moment however, I will pass this post onto them to look at first thing tomorrow.

James

eForum Team

[Retired-Trev]

Hi Stuart_L.

Thanks for the serial number.

I've just performed a resync of your device. Please can you now try a factory reset?

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power cable
• Once all the lights display please release the reset button
• The Sure Signal will come online in around one hour

Let me know how this goes.

Trev

[Stuart_L]

Hi Trev,

I just got home from work and the Sure signal is working fine now, all users have full 3G signal.

Should i still do a factory reset as per your instructions or just leave it since it seems to be working?

Thanks,

Stuart