Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Digicom]

Any chance of sombody at vodafone at least replying in this thread today to at least update us or explain what the hell is going on as i am fed up replying and not even getting a reply!

[zzyzxuk]

Need help with this issue.  Have gone through all the diagnostics listed, and am at the step suggesting I change router settings, but I'm not quite sure how to go about doing that, because I have Sky Broadband, and there's no markings on this router to tell me what model it is other than it saying "Netgear", so I can't tell what model's instructions to use on the portforward website.

I -can- log into my router, and I see a settings page that allows me to set up "firewall rules" which I -think- is the right bit... It has two sections where I can add new rules - one called "outbound services' and another called "inbound services" (I'm not sure which one to change)...

When adding a rule, it prompts me to choose a "Service" (not sure what to choose - lists things like TCP, UDP, etc.)

It then prompts me to choose an 'action' - (block always, block by schedule, allow always, allow by schedule) (again, not sure what to choose)

Another box says "LAN users" - single address/address range (which to choose?)

Start (place to enter IP Address)

Finish (place to enter IP address)

WAN users -single address/address range (which to choose)

Start (place to enter IP Address)

Finish (place to enter IP address)

Can anyone tell me how to put the correct values in these boxes?

Thanks...

[Digicom]

If you go into your router page it will tell you what model your netgear is

[Noeleforum]

hi,

my suresignal is showing first light constant and the second light is flashing slowly; no other lights are showing.

I have a BT router model ref  'BT Home Hub 2.0' Version 2.0 Type A

I have checked my registration and it is ok

I received a text message on my phone to confirm that the Suresignal was 'ready to use' on Wednesday15th Dec

Please advise

Regards,

Noel Beveridge

[HighHat]

I have a DLink DIR 615.

I've set a static IP.

I've set port forwarding.

I've set firewall rules for the Vodafone IP ranges.

(NB In any case, I don't get why this is necessary as I understand that on my Virgin broadband with this router, all ports are open by default?)

Nonetheless, still nothing.

If I get one more Vodafone call centre "tech" person asking me to (a) register the device, (b) reboot the device or (c) cycle the device using the reset button, I'm going to chuck the thing out of the window along with my phone that can't receive signal, whereupon I will cancel my direct debit.

Please advise on next steps before I loose my grip on reality. Please.

Thanks.

[Digicom]

Welcome to the club HighHat join the club!

I really dont belive Vodafone SureSignal support after same thing happened last week they havent learnt a thing as for last 3hrs i had numerous conversations on phone to SS tech team and they still saying this is caused by my isp or i have  port issues, one even advised me to take my suresignal and plug it in at diffrent location and use a diffrent isp 

George or another member of staff i would apprciate it if you could please get this problem marked as a priority and looked at by someone who knows wat there doing and understand that this is same problem that we had last week and has returned

Bbecause i may aswell record myself and play it back to tech support as all i keep doing is repeating myself over, and over again to them but they not listening to me!

[Retired-George]

Hi guys,

Thank you all for posting. We haven't been made aware of any Sure Signal issues, however I will flag this thread up to the Sure Signal team and let you know when I hear back from them.

George

eForum Team

[Digicom]

Cheers George Much Apprciated

[Digicom]

Also just to add George if you read back to last week when many members had this same problem tech support said they wernt aware of any problems even after 5 days of members rining them telling them then on sataday night vodafone fixed the problem but not permantly it seems as now the same problem is back

regards

[diripio]

I have been reading  this thread as I have been having the same problem over the past couple of days, after having many months of perfect connectivity on a proper pnp basis since I bought the Sure Signal.

I don’t have a problem backhauling the deficiencies in the Vodafone Infrastructure with Sure Signal but I do expect it to work correctly.

The second line support have been very good however trying to lay the fix with one’s ISP is fatuous and disingenuous to say the least.  The problem would seem to lie within Vodafone’s own infrastructure and a very poor UAT (in particular around load and stress testing).

I am reasonable tech savvy and have duly used DHCP to create IP etc and firewall rules to allow the back haul to connect to the web via its vpn to no avail,  bearing in mind up to two days ago the back haul was a plug and play device. Yet it still does not work

I will give Vodafone a bit more time to get their act together and if not I will have to open up a line of enquiry with Trading Standards and Ofcom.