Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Retired-Laura]

Hi solvetech,

Which router are you using?

Have you ensured that the IPSEC has been selected in the options for the router?

Cheers,

Laura

[peterrid]

May I point out that this has been working fine for several years until 18th August. There have been not network changes. The router is a netgear dgn1000 and this was installed 12 months ago. I have no specific IPSEC settings.

I really need an answer to the following question. Can you run a TRACERT from your side to my public ip at 159.253.167.210 and send me the result.

This is because I can see traffic going from my SureSignal to Vodafone but nothing coming back. I think the problem is that the Vodafone network is unable to get to my public ip.

[stephenlawman]

Hi,

I have recently moved home and have BT Internet with a Homehub 4, my sure signal will not connect. I have tried factory reset and port forwarding without success. The power light is on constant. light 2 comes on flashing and then goes solid, light 4 flashes but does not go solid. light 3 never on. It does the foregoing sequence for a short while then lights 2 and 4 go off before starting the same sequence again.

serial number 21196992131,

Post Code CM22 6LG

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  BThomehub.home [192.168.1.254]
  2    11 ms    10 ms    11 ms  217.32.145.5
  3    11 ms    12 ms    10 ms  217.32.145.46
  4    16 ms    18 ms    16 ms  213.120.181.182
  5    16 ms    17 ms    16 ms  213.120.180.175
  6    17 ms    19 ms    17 ms  217.41.169.109
  7    16 ms    15 ms    17 ms  acc2-xe-0-0-2.sf.21cn-ipp.bt.net [109.159.251.20
5]
  8    34 ms    28 ms    30 ms  core2-te-0-13-0-11.ilford.ukcore.bt.net [109.159
.251.185]
  9    24 ms    24 ms    25 ms  peer1-xe3-1-1.telehouse.ukcore.bt.net [109.159.2
54.217]
 10    28 ms    26 ms    27 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    25 ms    25 ms    24 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Ping 58ms

Download 2.37

Upload 0.36

IP. 109.148.9.177

[Retired-Sarah]

Hi everyone,

peterrid – The IP address isn’t registered in the UK.

You’ll need to contact your service provider for further assistance.

stephenlawman – Please could you provide your IP address so we can check this for you.

Thanks,

Sarah 

[solvetech]

Sarah

What does that mean "– The IP address isn’t registered in the UK."

[solvetech]

Sarah

After 6 weeks of being passed from pillar to post I am getting frustrated.

I asked you to run a tracert to verify you can see my IP. You responded by stating that ip is not in the UK and to contact my provider. Contact them about what exactly?

I have just run a gepgraphical trace on my ip which is located in the UK - see attatched

[stephenlawman]

Sarah,

My IP address is the last item on my previous post.

[jezgardner]

Hi I have recently moved house and my SureSignal now refuses to work, I have changed the registered address online.  Only have the power light on and the second light constantly flashes.  Have set port forward etc - need some help as currently have zero phone signal!

ISP - BT Infiinity
Router - Draytek Vigor 2860
SureSignal Serial Number - 21221056076

Thanks

[Retired-Matt_B]

Hi everyone,

@solvetech - I'm sorry you've been advised this. Your IP address is registered in the UK so that's not the issue. The fact you're not receiving any contact from our servers will be causing this issue. It's about working out why. I've asked previously if you could test the Sure Signal in a different environment, this is to ensure there's no hardware fault with the Sure Signal.

@stephenlawman - Please deregister your Sure Signal and then re-register it in 24 hours time.

@jezgardner - Please provide the following pieces of information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B

[solvetech]

Matt

As I said previously if I were to take the suresignal box to another location it is impractical because

1. I need someone to provide me with a dedicated IP address with a public IP

2. I would need to alter the registered address and register

3. The firewall at the location would have to be reconfigured

4. I need to find someone who would be prepared to do all this for me

This is not practical.

I have complied with many requests from Vodafone but this is too much.

I have already tried a V3 box and that did not work either so there is no problem with the suresignal box.

Therefore the fault lies either with my ISP or vodafone. My ISP has been kind enough to run detailed checks and provide logs of the network traffic. Compare this with Vodafone who cannot even seem to provide me with a TRACERT output.

Is there a reason why so many replies to me are so unhelpful?

Can I please have the output from a tracert run from your side to my IP address