Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Digicom]

@ Benj

I had had a call from a manger at 2nd line support  call me 1 hour ago and advised me to try a hard reset and this does nothing i have been trying this all week and it still end up with Light 1 On and Light 2 Flashing also

So it now seems Vodafone have no idea of what is causing this problem and i can see this will be a very long trial n error process

[slatemine]

http://www.notsosuresignal.com had some pretty good info on router compatibility / ISP

Some Virgin Media customers may be experiencing SureSignal Issues they are currently attempting to route traffic via a network in phoenix which seems to be down, either that or routing tables are compromised. 

I couldn't traceroute to Vodafone on any of the posted IP addresses. 

Vodafone cut me off after 15 mins on hold, i've sent an email, that was this morning still nothing. Also reported the issue to Virgin ... who weren't sure what would happen. 

I received the SureSignal on Tuesday ... It has never connected, so I don't know how long the issue has been running or how widespread. I'm pretty sure it is a (BGP) networking issue, the poor call quality is probably because traffic is being routed via the USA and latencies and vpn error rates are all over the place. SMS will probably remain a pretty safe bet.

p 

[Digicom]

@ slatemine if you read the thread and you will see this problem isnt bein caused by virgin media or any other isp, the problem is with vodafone itself!   also http://portforward.com has also information needed for every router!

[rztommy]

Hard reset for the nth time today. Still no joy, even the flashing light seems to have given up now. s/no 21197002369.

TX on Port 4500 approx every minute. No other SS traffic.

[slatemine]

Here is the key part of the traceroute 212.183.133.177

 4:  glfd-bb-1b-ge-220-0.network.virginmedia.net (213.105.175.89)  11.509ms 

 5:  brnt-bb-1a-as3-0.network.virginmedia.net (212.43.163.106)  15.147ms asymm  6 

 6:  Port-channel100.ar7.AMS2.gblx.net (64.213.176.61)     21.818ms 

 7:  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx.net (64.214.144.122)

whois 64.214.144.122

Ref:            http://whois.arin.net/rest/net/NET-64-212-0-0-1

OrgName:        Global Crossing

OrgId:          GBLX

Address:        14605 South 50th Street

City:           Phoenix

StateProv:      AZ

PostalCode:     85044-6471

Country:        US

RegDate:        

Updated:        2005-11-29

US registered IP, 

So yes I entirely agree traffic has made it out of Virgin of the network, i don't know who global crossing are, or why they have vodafone in there dns record (they don't if you trace the other records) 

http://www.geoiptool.com/en/?IP=64.213.176.61

http://www.geoiptool.com/en/?IP=64.214.144.122

The egres from virgin ( and possibly ) other networks seems to go to the US, which is what is probably causing the call issues. I suspect a primary BGP route has failed and the reroute is not working out, if Virgin updated their routing tables to not send suresignal traffic to the US I'm pretty sure it would help.

p

[Digicom]

Now after 5 days of Light 1 being on constant and Light 2 flashing and 65 Hard Resets we may be finally getting some where!

My Sure Signal lights 1 and 2  have now gone solid which indicaties that the sure signal is connected,

At the minute the suresignal is downloading data so we will have to wait and see if we can get light 4 to make a suprize appearance as it seems to be a little shy at minute

I will update you soon as there is any change in the staus of the lights

[rwhitetlc]

An exciting moment. Keep us posted. Hope if yours does light up you will be able to make voice calls and not, as with me, just text.

I await the next exciting episode of the story

[pgw72]

Been down since Tuesday.  I have done lots of hard resets, all the nrmal stuff everyone else here has talked endlessly about...with no effect.  My last hard reset was at around 3.00pm today and I got back to the normal flashing second light.  This was still true at 8.00 this evening. However, just checjked now and  I now have lights and 1 and 2 on..and light 2 isn't flashing...progress???  I'm not hopeful!

I'll post again in the morning to see if anything has changed either way

[Digicom]

To update my previous post  Light 1, Light 2,  Light 4  (over came his shyness) are now all on and  my phone now has 3G coverage back again ands able to make n recieve calls n texts Whoooo! :smileytongue:

It took over hour for 4th Light to come on so be patient if you have got 1st + 2nd Lights on

Hopefully it will stay locked but we will just have to wait n see

[Retired-Trev]

Hi all

It does look like the issue that was causing this fault has been rectified.

If anyone is still experiencing any issues, can you try a reset on your VSS now, and see if this resolves this?

If you are still having issues, please inform us via the thread.

Thanks

Trev

eForum Team