Lights: power - flashing, internet - off, service - off, use - solid orange)

[Toby01]

We have had our SSV3 for 7 months and it has been working perfectly. We turned it off when we went away recently and when we turned it back on, we have had the above problem. We have tried all the recommendations in the troubleshooting section but nothing has changed.

Our details are 

Router               BT Hub4

ISP                   BT

SS Serial           40131557536

Ping                  71

D/L Speed          7.39

U/L Speed          0.38

IP                      213.122.199.178

Regret we have received the following message when we try the Traceroute: 'tracert is not reconized as an internal or external command'

Any help to resolve this problem would be much appreciated

[Toby01 · Accepted solution]

When I gave the SS to our local Vodafone office, I warned them that they should not correspond with us by text message as obviously we could not pick up their messages without our Sure Signal unit. Of course a text message was sent last week which we just received yesterday....   I have just been to Vodafone where a brand new replacement unit was waiting for us which I have now installed and is working fine. Thank you Vodafone ! There was an accompanying letter to the effect that the old one could not be fixed and the warranty on the new one would last as long as the old warranty on the old unit. Let us hope that this one lasts a bit longer.

[eoinjennings]

Thanks. It seems to have resolved itself today. Working now thanks