Hi,
I lost my connection around 16:00, 04/04/18.
Tried power cycle the Vodafone router but no luck.
Spoken to CS (Abhishek) at 16:50, 04/04/18 and was told to power cycle it again, still no luck.
Spoken to CS (Bushra) at 17:46, 04/04/18 and was advised to do the TEST socket trick. After waiting for 2hrs, still no luck; As I am also working in the telecom industry, I carried out a number of usual check ups.
1. Quiet Line test showed my line was working OK and no noise at all.
2. Also tried Ethernet connection but no luck again.
3. No landline and router was plugged directly into BT MK5 socket.
I pulled the router status and the line was synced at 72Mbps but IP profile was missing, which means somehow Vodafone refused to talk to my box.
Talked to another CS (Kamal) at 19:53, 04/04/18. I spent around 20mins to try to explain the issue assocated with missing IP profile. The CS still confused between router IP and connection IP addresses. I am not blaming him as this is out of his ability.
Trying to ring Vodafone by 08080034515 at 8:50 and after 50mins waiting, they hanged up! What a wonderful service.
The issue is very simple, either a faulty router OR someone at the exchange side messed up my IP profile. Please escalate it to the higher level support.
