Locked Iphone4 to vodaphone

[МаксимАгурьянов]

i buy a iphone sim free from carphone warhouse. but as first sim was lebara and they use vodaphone uk network that locked on it i would like to unlock it. 

p.s. i've speak with a apple support team and they sad that you can do that. aswell have convesarion copy from lebara. 

Time Details

This is an automated email sent from the Moxie Software(TM) Channels Server. The following information is a log of your session. Please save the log for your records.  Your session ID for this incident is 22651.
07/18/2014 12:00:00PM	Session Started with Agent (Luke)
07/18/2014 12:00:00PM	Maksims: "(removed)"
07/18/2014 12:00:02PM	Agent (Luke): "Hey! Welcome to the wonderful world of Lebara. How are you today?"
07/18/2014 12:00:16PM	Maksims: "hello."
07/18/2014 12:00:36PM	Maksims: "i'm your customer more than 2 years."
07/18/2014 12:01:48PM	Maksims: "i buy iphone 4 sim free from carphonewarhouse. now i'm in latvia (holiday) but i cant use my (Latvian) network sim card."
07/18/2014 12:02:23PM	Maksims: "i was speak wit apple support team they sad that my iphone are locked on your netvork UK Vodaphone (lebara)"
07/18/2014 12:02:38PM	Maksims: "and that you can unlock that"
07/18/2014 12:03:15PM	Agent (Luke): "I am afraid that lebara doesn't actually unlock any mobiles, that would be between apple and Vodafone themselves - we just use Vodafone network for our service, we can't unlock phones I am afraid"
07/18/2014 12:04:02PM	Maksims: ":("
07/18/2014 12:04:38PM	Maksims: "but apple said that you supouse to have unlock my i phone as that was locked on it"
07/18/2014 12:05:12PM	Maksims: "because how they explain that all iphones have security to lock on the first sim"
07/18/2014 12:05:27PM	Agent (Luke): "I am afraid Lebara has no power of this, only Vodafone as they are the main network"
07/18/2014 12:05:47PM	Maksims: "and how to contact them???"
07/18/2014 12:06:14PM	Agent (Luke): "Here is a link to their site  https://www.vodafone.co.uk/"
07/18/2014 12:06:20PM	Maksims: "for me will be better if have any chance to chat with them like i'm chating with you"
07/18/2014 12:06:52PM	Agent (Luke): "We are two separate companies, they may offer Live chat as well :)"
07/18/2014 12:07:15PM	Maksims: "ok then. i'll try to contact them. thanks for your help."
07/18/2014 12:07:26PM	Maksims: "see you later ;)"
07/18/2014 12:07:27PM	Agent (Luke): "No problem at all :)"
07/18/2014 12:07:31PM	Agent (Luke): "have a great day! :)"
07/18/2014 12:07:45PM	Maksims: "you to :)"
07/18/2014 12:07:51PM	Maksims: "bye bye"
07/18/2014 12:07:55PM	Agent (Luke): "Thank you, see ya :)"
07/18/2014 12:07:57PM	Agent sent nudge
07/18/2014 12:08:04PM	Session Ended
If you require further assistance, you may contact us at support@yourcompany.com

[МаксимАгурьянов]

so thats mean nobody cant help and give any information???

[drey_p]

Have patience young grasshopper!

Seriously though, if you take a look at the main page, you will see that takes the eForum Team about 24  - 48 hours to respond to a post.  In that time frame, you can and will get responses from the user community.

The best thing that you can do is buy a Vodafone PAYG SIM card and top it up.  Make a few calls and send a few texts so that the IMEI number shows up.  Make sure that you have at least £20 credit remaining to cover the cost of the unlocking. Once you have done that, you should be able to get it unlocked via the NUC Request Webform

[МаксимАгурьянов]

i don't have vodaphone card. i have lebara. but lebara card just use vodaphone network to serve they own service.

and i'm at holiday(different country) and that i cant contact my friends because my phone is locked make me not realy happy.

hope you understand what i mean.  

[drey_p]

I understand that you don't have a Vodafone SIM card. I am suggesting that you get a Vodafone Pay As You Go SIM card in order to try get the handset unlocked.

[МаксимАгурьянов]

and without vodaphone sim cars it's impossible??? 

because payment can make from pay-pal, direct debit/ visa card or stright avay from bank account. 

[drey_p]

You need a Vodafone UK SIM card and to use the phone on the Vodafone UK Network before requesting the unlock.

[МаксимАгурьянов]

so. i'm now with lebara sim card. it using vodaphone uk network but as i'm now in latvia it connected to BITE LV network (roaming). so thats mean untill i'm in holday i cant unlock my iphone. right? because i'm out of country of origin?

[drey_p · Accepted solution]

A Lebara SIM is different from a Vodafone SIM - you need a Vodafone UK SIM.  So wait until you have returned to the UK, get a Vodafone UK PAYG SIM, top up, use it (so the IMEI number shows up on the network) and then request the unlock.

[МаксимАгурьянов]

uff so difficult. 😕 just a question how big top up needed then. because i will stay to use my lebara, just whant to unlock my iphone as i'm traveling. and don't whant to spend money to another mobilephones as i'm not millioner