1
Ask
2
Reply
3
Solution
- last edited on by
.png "Moderator (Retired)"){kind=icon}
Retired-Simon
i buy a iphone sim free from carphone warhouse. but as first sim was lebara and they use vodaphone uk network that locked on it i would like to unlock it.
p.s. i've speak with a apple support team and they sad that you can do that. aswell have convesarion copy from lebara.
Time Details
| This is an automated email sent from the Moxie Software(TM) Channels Server. The following information is a log of your session. Please save the log for your records. Your session ID for this incident is 22651. |
|
| 07/18/2014 12:00:00PM | Session Started with Agent (Luke) |
| 07/18/2014 12:00:00PM | Maksims: "(removed)" |
| 07/18/2014 12:00:02PM | Agent (Luke): "Hey! Welcome to the wonderful world of Lebara. How are you today?" |
| 07/18/2014 12:00:16PM | Maksims: "hello." |
| 07/18/2014 12:00:36PM | Maksims: "i'm your customer more than 2 years." |
| 07/18/2014 12:01:48PM | Maksims: "i buy iphone 4 sim free from carphonewarhouse. now i'm in latvia (holiday) but i cant use my (Latvian) network sim card." |
| 07/18/2014 12:02:23PM | Maksims: "i was speak wit apple support team they sad that my iphone are locked on your netvork UK Vodaphone (lebara)" |
| 07/18/2014 12:02:38PM | Maksims: "and that you can unlock that" |
| 07/18/2014 12:03:15PM | Agent (Luke): "I am afraid that lebara doesn't actually unlock any mobiles, that would be between apple and Vodafone themselves - we just use Vodafone network for our service, we can't unlock phones I am afraid" |
| 07/18/2014 12:04:02PM | Maksims: ":(" |
| 07/18/2014 12:04:38PM | Maksims: "but apple said that you supouse to have unlock my i phone as that was locked on it" |
| 07/18/2014 12:05:12PM | Maksims: "because how they explain that all iphones have security to lock on the first sim" |
| 07/18/2014 12:05:27PM | Agent (Luke): "I am afraid Lebara has no power of this, only Vodafone as they are the main network" |
| 07/18/2014 12:05:47PM | Maksims: "and how to contact them???" |
| 07/18/2014 12:06:14PM | Agent (Luke): "Here is a link to their site  https://www.vodafone.co.uk/" |
| 07/18/2014 12:06:20PM | Maksims: "for me will be better if have any chance to chat with them like i'm chating with you" |
| 07/18/2014 12:06:52PM | Agent (Luke): "We are two separate companies, they may offer Live chat as well :)" |
| 07/18/2014 12:07:15PM | Maksims: "ok then. i'll try to contact them. thanks for your help." |
| 07/18/2014 12:07:26PM | Maksims: "see you later ;)" |
| 07/18/2014 12:07:27PM | Agent (Luke): "No problem at all :)" |
| 07/18/2014 12:07:31PM | Agent (Luke): "have a great day! :)" |
| 07/18/2014 12:07:45PM | Maksims: "you to :)" |
| 07/18/2014 12:07:51PM | Maksims: "bye bye" |
| 07/18/2014 12:07:55PM | Agent (Luke): "Thank you, see ya :)" |
| 07/18/2014 12:07:57PM | Agent sent nudge |
| 07/18/2014 12:08:04PM | Session Ended |
| If you require further assistance, you may contact us at support@yourcompany.com |
1 ACCEPTED SOLUTION
and have good day 
