Mobile Broadband Connection Issues

[onlinewilly1963]

Hello,



For the last month my 3G+ connection keeps grinding to a halt when I am browsing the internet.



When I first make a connection everything is fine and if I am quickly going from one web page to another or downloading something there is still no problem.



However, if I am not downloading or leave the computer alone for a minute, then when I try to connect to another web page nothing happens. The VMC Lite window still says I am connected to "Vodafone UK 3G+" but the Kbps counters just flicker and stay on 0.



If I disconnect and then connect again or switch to 2G and back to 3G it usually comes back to life until I leave it again.



The same problem does not occur if I use the 2G connection but this is too slow.



I have a Huawei E-220 USB modem, my postcode is DT4 9PY and I get a 3 bar signal for 3G+. For the last 6 months I have been getting varying speeds at all times of day but before that I could only download stuff in the middle of the night and browsing was painfully slow during the day.



I have tried deleting and reloading the VMC Lite software (V3.2.1.156) from the USB modem but this has not helped. Would it be worth trying the other software?



Can you let me know if there is a problem with the transmitters or if there could be a fault with my USB modem?

[onlinewilly1963]

Hello Team. Whats Happening, had no updates since the end of March. The 3G service is still terrible. I wonder if it's time to out source some help here.

Al

[helpmevoda]

Hi aaaargh!

We are currently investigating problems with 3G+ in your area. As with samsmith, you'll find the connection is more stable when switching to 2G, however we accept that this is not ideal when you're within broadband coverage

I'll send you an email now asking for some account details, which we will use to raise a fault with our technical team for you

Neither send.vodafone.net or smtp.vodafone.net are working (connection times out) so I can't reply to your email.

[richcmf]

Neither send.vodafone.net or smtp.vodafone.net are working (connection times out) so I can't reply to your email.

Hi

I've been experiencing these same problems, postcode is TR15. It's the same when I'm using my broadband dongle or my phone - there is a signal, but the upload and download rates just sit there at zero. I need to disconnect and reconnect a few times to try and get it to work, which might last anything from a couple of minutes to half an hour before I'm forced to do it again.

Is the general feeling that it's a software problem, or is there a know fault in many areas?

Thanks

[JD]

Hi everyone

It's tripple post time

Hi

I've been experiencing these same problems, postcode is TR15. It's the same when I'm using my broadband dongle or my phone - there is a signal, but the upload and download rates just sit there at zero. I need to disconnect and reconnect a few times to try and get it to work, which might last anything from a couple of minutes to half an hour before I'm forced to do it again.

Is the general feeling that it's a software problem, or is there a know fault in many areas?

Thanks

Hi richcmf

I'm going to send you an email now, if you reply I'll be in touch. We'll then be able to check your account and network connection to see where the problem is coming from.

We'll get to the bottom of this soon

Thanks everyone

J
eForum Team

[helpmevoda]

Email worked today - haven't been able to try it for a while.

Reply sent.

Waiting...

[WJF84]

Email worked today - haven't been able to try it for a while.

Reply sent.

Waiting...

The PL4 issue appears to have "fixed" itself again.

I wonder how long it takes for it to break again...

[WJF84]

The 3G problem in PL4 returned last night

Has the landlord been kind enough to give you access to the site yet?

[Retired-Wayne]

Hi WJF84

I'm sorry ot hear that you are still having problems.

I've just checked the site you are using and can see that it seems to be working fine. Could you confirm if this is still an issue?

If it is we can get this raised again for you and get everything resolved

Let me know if you have any more questions and we'll be happy to assist

Thanks

Wayne

eForum Team