Mobile Broadband - K3715 wont work with Belgian mobistar?

[James_Patageul]

Hi people,

i have a dongle K3715 how work great.

but now i have changed network (mobistar/telenet) but when i install the key on my new laptop i can select many provider but mobistar is not listed 😕

so i select manual setting. install continu and install the program (never ask me for enter any setting)

so i can establish the connection browsing, voip work perfectly but the vodafone mobile connect software dont give me the stat, statuts of connection and so on..

an idea ?

thx a lot.

[Retired-George]

Hi James_Patageul,

Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .

Is this is a modem that you purchased in the UK? As this isn't a model of modem that we've ever supplied. It sounds like you're connecting successfully, but the VMC software just isn't picking up the network. I would recommend downloading the latest version of VMC from the following link: VMC 9.4.6.

George
eForum Team

[James_Patageul]

Hi,

no i have buy the modem over here in belgium (Proximus provider)

i have install the last VMC software available 9.4.6.20529 but it's not solve the problem 😕

what can i do ?

[Retired-Jon_V]

Hi James,

Unfortunately this is a Vodafone UK forum, and since you're using a non-UK device, with a non-UK network, there isn't any further support we can give you to get you up and running

You will need to obtain the connection settings required for internet access from your new network. Please contact them directly for further assistance.

Jon

eForum Team